Condition
This component will be based on the True - False Condition to activate the components you have set up in the WorkFlow.
Clicking the "Condition" button
on the WorkFlow tool will immediately add one block to your whiteboard.
This component will have 2 options for you to choose:
Input condition: create everything in the true-false structure, you can also use some dynamic variables to make your condition more specialized. There are 5 variables available: {{customer.name}}, {{customer.access_token}} {{customer.email}} {{customer.phone_number}} {{message.content}}.
Select condition: based on the request of the user, we will continue to update the template of condition for you easy to use. Available in condition: At least one human agent is online. Please see how to use it here.
Click "Save changes" button to save your Workflow, and "Publish" if you want to activate this component for the chatbot using.
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