What to Do When the Bot Doesn’t Know the Answer
When the bot receives a question it doesn’t know the answer to, you can set up how it should respond using two available methods:
Quick Tips
Not sure which method to choose? Use CX Genie Default Settings for a quick and easy setup. If you want the bot to follow specific steps in certain situations, try using Workflow.
Need help? Join our Discord community or email us at [email protected].
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