General

This section will assist you in configuring the general settings for your workspace.

1. Workspace Information

• Modify your workspace's general information

• Workspace logo: recommend the logo size is 720 x 720 px, and 1MB.

• Workspace token: the code is used in the API Doc.

• Workspace name: apply for workspace only, it won't affect to your chatbot name.

• Your company name: apply for workspace only, it won't affect to your chatbot name.

• Your company service: based on your business,

2. Working hours

Activate by toggling the button for each day.

• Modify your working hours and time zone.

• You can optionally choose chatbot working hours.

• Activating Auto-reply mode enables the chatbot to respond to customers outside of working hours.

• This setting will apply to all the chatbots in the workspace.

3. Notifications

• Modify the actions for which the chatbot will send notifications. These will appear in the bell notification.

• Freely choose between push notification, email, or both.

Activate by toggling the button for each notfication.

4. White label (Subscription Feature)

Domain (*You must purchase the domain from your local domain provider to begin using this feature.)

Assuming you own the domain your-awesome-website.com and wish to configure example.your-awesome-website.com as a ticket, please follow these steps:

1. Access the DNS Management panel of the "your-awesome-website.com" domain.

2. Establish a CNAME record, directing "example.your-awesome-website.com" to "chat.cxgenie.ai".

   
3. If your DNS Management panel has proxied settings, temporarily disable it until the verification is complete.

1. Input "example.your-awesome-website.com" in the provided input box and save the settings.

2. Allow approximately 30 minutes to 24 hours for the configuration to take effect.

• Choose favicon PNG format, suggestion resolution is 48px x 48 px (A favicon is your website logo next to the meta title on your browser tab.)

• Meta title: Your own

1. Meta image and Meta Subscription

1. Meta Image: PNG format, suggestion resolution is 1200px x 630px

2. Meta Subscription: a paragraph about your business

3. Meta Title: display with bold text - we recommend using the keyword and the name of your business.

*Any issue with the SSL Certification, find the support at [e-mail] or join to Discord community.

5. AI API Key

The AI API Key Provider feature in CX Genie allows you to choose the AI model that best suits your chatbot. Currently, CX Genie supports two methods for chatbots to use AI models:

1. Custom AI model by CX Genie: CX Genie integrates multiple AI models into one for optimal performance.

2. Available AI models on the market: For example, ChatGPT, Claude, Gemini, and so on. When you enter the API Key of the AI model you own, all chatbots within the Workspace will automatically use the selected AI model.

Note: The API Key is encrypted as “**” for security purposes and can only be viewed by the person who entered it.

Additionally, you can customize which chatbot uses which model in the Prompt and Models section, giving you more flexibility in managing and deploying your chatbot.