> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/settings/general.md).

# General

## 1. Workspace Information

The **Workspace Information** tab contains your workspace’s general details and branding setup.

<figure><img src="/files/0KPF8YthErclSOFcQKkQ" alt=""><figcaption><p>Workspace Information Interface</p></figcaption></figure>

**Available fields:**

* **Workspace logo**\
  Upload or change your workspace logo.\
  \&#xNAN;*Recommended size:* 720 × 720 px, *maximum file size:* 1 MB.
* **Workspace token**\
  A unique identifier used for **API integration**. This code is referenced in the **API Document** section.
* **Workspace name**\
  The internal name of your workspace. Changing this does **not** affect your chatbot’s display name.
* **Your company name**\
  The company name associated with the workspace. This is used for identification only and does not affect chatbot naming.
* **Your company service**\
  Select the main service or industry type for your company (e.g., Software Development, Retail, Education).
* **Describe your product or service**\
  Provide a short description of your company’s offerings or mission. This helps personalize your workspace profile.

Click **Save changes** after editing to apply updates.

## 2. Working hours

The **Working Hours** tab defines your workspace’s operating time zone and daily support schedule.

<figure><img src="/files/Iv5IC18jrnZn2Fd0cZqq" alt=""><figcaption><p>Working hours Interface</p></figcaption></figure>

* **How to set up:**

  1. Go to **Settings → Working Hours**.
  2. Select your **time zone** from the dropdown list.
  3. Define active working hours for each day of the week.
  4. Use **Apply all days** to quickly set the same hours across weekdays.
  5. Toggle **Offline** for non-working days (e.g., Saturday, Sunday).

  **Out-of-hours settings:**

  * **Enable out-of-hours message** – Automatically sends a predefined message when customers contact you outside of working hours.
  * **Out-of-hours message** – Customize the message content. Example:

    > “Our Customer Support team is available from 9:00 AM – 6:00 PM (UTC+07:00), Monday to Friday.\
    > If you message us outside these hours, we’ll get back to you as soon as possible during our next working day.”
  * **Send after (delay)** – Define the delay time before sending the out-of-hours message.
  * **Turn on auto-reply when out of working hours** – Automatically activates chatbot replies outside of defined hours.

  These settings apply to **all chatbots** within the workspace.

## 3. AI API Key Provider

The **AI API Key Provider** tab lets you connect external AI models to your workspace, enabling chatbots to respond using your chosen AI engine.

<figure><img src="/files/bf2UaSkNhRAs5Prnb7Jb" alt=""><figcaption></figcaption></figure>

**How to use:**

1. Navigate to **Settings → AI API Key Provider**.
2. Click **Add new** to register a new AI key.
3. Enter the following details:
   * **AI API Key name** – Your chosen name for the key.
   * **Model** – Select the AI model (e.g., Claude 3.5, ChatGPT, Gemini).
   * **API Key** – Paste the secure key provided by your AI service.
   * **Status** – Indicates whether the key is currently active or unused.

**Notes:**

* API keys are encrypted and displayed as “••••••••” for security.
* Once added, all chatbots in the workspace will use the selected AI model by default.
* You can further assign different models to specific bots in the **Prompt & Models** section.