General
The Workspace Settings page allows administrators to manage essential workspace-level configurations, including workspace information, operating hours, and AI model setup.
1. Workspace Information
The Workspace Information tab contains your workspace’s general details and branding setup.
Available fields:
Workspace logo Upload or change your workspace logo. Recommended size: 720 × 720 px, maximum file size: 1 MB.
Workspace token A unique identifier used for API integration. This code is referenced in the API Document section.
Workspace name The internal name of your workspace. Changing this does not affect your chatbot’s display name.
Your company name The company name associated with the workspace. This is used for identification only and does not affect chatbot naming.
Your company service Select the main service or industry type for your company (e.g., Software Development, Retail, Education).
Describe your product or service Provide a short description of your company’s offerings or mission. This helps personalize your workspace profile.
Click Save changes after editing to apply updates.
2. Working hours
The Working Hours tab defines your workspace’s operating time zone and daily support schedule.
How to set up:
Go to Settings → Working Hours.
Select your time zone from the dropdown list.
Define active working hours for each day of the week.
Use Apply all days to quickly set the same hours across weekdays.
Toggle Offline for non-working days (e.g., Saturday, Sunday).
Out-of-hours settings:
Enable out-of-hours message – Automatically sends a predefined message when customers contact you outside of working hours.
Out-of-hours message – Customize the message content. Example:
“Our Customer Support team is available from 9:00 AM – 6:00 PM (UTC+07:00), Monday to Friday. If you message us outside these hours, we’ll get back to you as soon as possible during our next working day.”
Send after (delay) – Define the delay time before sending the out-of-hours message.
Turn on auto-reply when out of working hours – Automatically activates chatbot replies outside of defined hours.
These settings apply to all chatbots within the workspace.
3. AI API Key Provider
The AI API Key Provider tab lets you connect external AI models to your workspace, enabling chatbots to respond using your chosen AI engine.
How to use:
Navigate to Settings → AI API Key Provider.
Click Add new to register a new AI key.
Enter the following details:
AI API Key name – Your chosen name for the key.
Model – Select the AI model (e.g., Claude 3.5, ChatGPT, Gemini).
API Key – Paste the secure key provided by your AI service.
Status – Indicates whether the key is currently active or unused.
Notes:
API keys are encrypted and displayed as “••••••••” for security.
Once added, all chatbots in the workspace will use the selected AI model by default.
You can further assign different models to specific bots in the Prompt & Models section.
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