Collect feedback

This component lets you create the workflow to collect the feedback based on the emoji to evaluate the customers' attitude.

I. How to use

Collect feedback components.

  • By clicking on the "Collect feedback" component, you will add an orange block to your whiteboard.

  • This block has 2 purple dots. So you can connect with any blocks you want.

  • We recommend you use this feature once you have answered or resolved a customer's question/issue, helping you and the chatbot better understand customer behavior.

= Please remember to click the "Save changes" button before leaving.

II. Examples

Connect with the message block to get the feedback from the customers'
Customer can click once one emoji for giving feedback
After clicking the emoji, the bot will automatically reply and completely record the customer's feedback.
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