CX Genie
  • Introduction
    • 🤖General Features
  • Dashboard
    • Overview
  • Bots
    • General Information
    • Training Data
      • FAQs
      • Articles
      • Documents
      • URLs
      • Connect with database
      • Connect E-Commerce Store
    • Bot's Knowledge
    • Workflow
      • Module Explaination
      • Dynamic Variables Explaination
      • Trigger Workflow Condition
      • Workflow Components
        • Text and Image Button: Create Text and Image message
        • Message with actions
        • Saved flows
        • Collect feedback
        • Notify agent
        • Form submit
        • Turn off auto-reply
        • Close conversation
        • Recap chat message
        • Frequent Questions
        • Capture Customer Info
        • Create Ticket
        • Auto-tagging
        • Queue list
        • Auto-assign Agent
        • Condition
        • AI API
        • API Call
        • Connect to database
        • Route
    • Settings
    • Launch bot
    • Prompt and Models
    • Webhook
    • Platform Integration
      • WordPress
      • Shopify
      • Big Commerce
      • Magneto
      • Discord
      • Slack
      • Telegram
      • Facebook
      • Instagram
      • Zalo
      • WhatsApp
    • Contacts
  • Bot's Learning
    • Bot learns from Conversations
    • Unanswered Questions
    • Connect with previous chat history for the bot to learn
  • Live Chat
    • Overview
    • List of Conversations
    • Tools of the Conversation
    • Tools
    • Chat settings
    • AI Actions
  • Ticket (Subcription Feature)
    • Ticket List
    • Create Ticket(s)
    • Edit / Update the Ticket
    • Merge Ticket
    • Ticket Settings
  • Marketplace
    • Custom Authentication V2.0
    • Product Data Sync-up
      • E-commerce Store
      • Product Data
    • White Label
    • Help Desk
    • Form Builder
  • Main Flow
    • How AI handles incoming messages.
    • Bot Learns from Conversations by Editing Auto Suggestions
    • Bot learns from conversations immediately
  • Create your chatbot by using templates
    • SAAS Template
    • Agency Template
    • F&B Template
    • E-commerce Template
    • From a Scratch
  • Others
    • Chatbot Completion
    • Escalate to a Human Agent
  • Help Desk
    • Chat/tickets
    • Team
    • View
    • Report
    • Settings
  • Categories & Tags
    • Categories
    • Tags
  • Settings
    • General
    • Members & Permission
    • Subscription
    • Activity logs
  • Referal
    • Referal of CX Genie
  • Mailbox
    • How to integrate
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  1. Bots

General Information

Here is one of the sections you need to fill out before starting to create the chatbot. In this tab, you will configure the chatbot with information fields to display to customers.

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Last updated 10 months ago

  1. Name*: This is your chatbot name, text format, is limited to 50 characters (* is required). It will display outside the Dashboard.

  1. Business name: This is your company name (optional). The chatbot will use this name to communicate with the clients.

  1. Avatar: For the best interface experience, we recommend using the circular format for your bots' avatars. Theme: You can choose any colors you want, but we suggest using colors that reflect your company's identity.

  1. Reply languages: you can choose the language you want it to reply to. If you don't select any languages, it will automatically reply based on the language customer's text.

  • If you want to change from a selected language to all languages, you need to click "x" and save changes to the setting.

  1. Watermark: You can show/hide the watermark on the chat widget; This feature is only available when upgraded to the premium version.

  1. Test Display: This will show you how your customer sees it. You can test with your chatbot by clicking "Chat with 🤖"

  1. Save changes:

This button will preserve any settings you configured previously.

Watermark mode is on
You can test the chatbot before integrate with any platform.