Ticket List

This feature will help you to manage your customers' issues/problems so that you can easily solve them.

You can access this feature by accessing: clicking the Ticket icon -> Ticket List

• All the tickets from all the bots you created in the workspace will be here.

• There are 5 columns that you need to know:

  • Name: This column will let you know the content, the status, and the priority of the ticket. You can set up this in-detail ticket.

  • Category: This column will let you classify the ticket based on your purpose. You can create this in Ticket -> Categories. See here.

  • Creator: This column will let you know who is creating the ticket. It's also known as the customer.

  • Assignee: This column will let you know who will solve the ticket. You can assign the to-do ticket to your member.

  • Updated at: This column will let you know the last time the ticket was updated, including any changes to the settings of the ticket.

  • Actions: This column will let you change the information of the ticket, and merge the ticket.

Search box

• This box will let you find the ticket.

Filter

• Using the filter will let you classify your ticket, by clicking on it, there will be a list that includes 3 labels.

• You can freely choose between 3 labels: Priority, Assignee, and Status. After choosing the suitable one, click "Apply" to see the filter list or you can reset it to show all the ticket in the Workspace.