Bot learns from Conversations

This feature will help your chatbot, designed for your clients, understand your customers.

• Bot Learns From Conversations helps the chatbot learn the reply from the live agent, it can be imported manually or autosave in the settings. When you click on the "Bot Learns From Conversations" a box will pop up and let you decide the action of every reply.

• This feature will help you to train your chatbot more efficiently, especially when you have a mass traffic message on your business social media platform.

• To access this feature you can follow: from Dashboard -> Bots -> Bot's Knowledge -> Bot Learns from Conversations. (*Note: you need to turn on this feature before adding the chatbot to your business social media platform).

• When you add a Facebook page or activate the auto-learning mode (located in the Settings), the knowledge will be loaded here for approval. The bot will only learn the approved information

• There, a tab appears:

• 3 tools let you decide on each Question - Answer Data:

  • Import (): Import the data to the Knowledge Base.

  • Edit (): Edit your data before import to the Knowledge Base

  • Delete (): Delete unwanted data.

• When you click on the edit icon, there will be a box pop-up. It will let you know the content, where the question comes from which customers, you can also click on the name of the customer to jump to the specific client.

• You may need to use format tools to modify your content.

• Remember to click "Save changes" before leaving.

• By clicking , you will add the data to Bot's Knowledge.