Welcome & Introduction

Welcome to CX Genie 👋 — we’re excited to have you on board!

CX Genie is an AI-powered platform that helps businesses improve customer interactions across industries such as customer service, e-commerce, marketing, financial services, and tech startups. With advanced features like auto-learning, intent detection, and personalized messaging, CX Genie enables companies to:

• Automate responses to common questions.

• Handle large volumes of inquiries efficiently.

• Provide consistent, 24/7 customer support.

The platform integrates seamlessly with tools like Messenger, WhatsApp, and Shopify, while offering a user-friendly, no-code interface for building and managing chatbots. By combining AI automation with human support, CX Genie helps businesses optimize engagement and streamline customer service processes.

This guide will walk you through the essentials so you can quickly set up and start improving your workflows. Each topic in this guide follows a common format:

• Overview: What the feature helps you achieve

• Steps to Use: Clear, step-by-step instructions

• Video Guide: A visual walkthrough of the setup and usage

• Quick Tips: Suggestions to make your work smoother

• Troubleshooting: Common issues and how to resolve them

👉 Let’s dive in and get started!