> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/help-desk/team.md).

# Team

* By clicking on each team, you can optionally see the conversation to which the member was answered. 

<figure><img src="/files/GkfdoPlgJGPaNMlFE3Bc" alt=""><figcaption></figcaption></figure>

* This will show all the members of the team you have created in the settings. To get to know more about how to create your team, please visit [Settings](/help-desk/settings.md).

<figure><img src="/files/cIiADhFcBfzTGOx0oquq" alt=""><figcaption></figcaption></figure>

* When you click on that "i" icon, it will show the team's workload and capacity.
* There are 4 sections that you need to know:

<figure><img src="/files/Zbn8vRQkK3euzl0ywCKy" alt=""><figcaption></figcaption></figure>

1. The number of team members, team's name, and the team setting: this will reveal how many people are in this team, and when you click on the gear icon, it will navigate you to the team management, see more at: [Settings](/help-desk/settings.md).
2. The total number of open chats and tickets for all team members is currently online.
3. The online list provides team members along with their assigned chats and tickets.
4. The offline list showing who is not available in the specific of time.


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