Bot's Knowledge

Users can control the information the bot learns from different sources here. More accurate and extensive knowledge improves the bot's response quality and capability.

1. Overview

• You can manage all the data you imported from FAQs, Articles, Documents, URLs, and Connect with database section.

• You can also use the "Search questions" box on the top of the screen to search your Question - Answer more quickly.

• Column (1): This field will let you optionally choose to delete the Question - Answer content.

  • You can choose by clicking on each box or all of them and press the bin icon to delete

  
• Column (2): This field will let you edit the content of your Answer - Question when you click on it, there will be a box appears.

  

  (1) Question and (2) Answer you have imported ; (3) Data source means your content was imported and found by one of five types at Training Data. Click "Save Changes" to apply the setting
• Column (3): This column will let you filter the data between Imported and Reviewed. You can choose "In review" filter to display "Overlapped" content.

• Column (4): This column allows you to modify or delete the data you have previously entered.

  • : Pen Icon helps you edit your content
  • : Bin Icon helps you delete your content.

2. Bot Learns From Conversations

Bot Learns From Conversations - Unanswered Questions Function

• Bot Learns From Conversations helps the chatbot learn the reply from the live agent, it can be imported manually or autosave in the settings. When you click on the "Bot Learns From Conversations" a box lets you decide the action of every reply.

• To access this feature you can follow: from Dashboard -> Bots -> Bot's Knowledge -> Bot Learns from Conversations.

• When you add a Facebook page or activate the auto-learning mode (located in the Settings), the knowledge will be loaded here for approval. The bot will only learn the approved information

• There, a tab appears:

• 3 features let you decide each Question - Answer Data:

  • Import (): Import the data to the Knowledge Base.
  • Edit (): Edit your data before import to the Knowledge Base
  • Delete (): Delete unwanted data.

3. Unanswered Questions

• Unanswered Questions help to list any questions asked by clients that don't have suitable answers. You can optionally update your content by clicking on any questions or delete them if you don't need them.

• If the customer cannot find a question in the Bot's Knowledge, that question will appear in the box.

• You can decide whether to import or delete the Unanswered Questions for every circumstance.

• Editing these unanswered questions will help your chatbot understand and respond to similar questions in the future.

4. Dictionary

This feature will allow you to train your chatbot to understand your slang or shorthand characters, making the chatbot's responses more accurate.

*Note: please fill in the right column to help the bot understand the context.