URLs

In the URLs section, you can freely input your website for chatbot learning. It will import data from your website and will import all data for later use.

I. URLs in CX Genie

In this section, you can use your website to provide information for the chatbot to better understand your business. It can scan most of the data on your website and import it to the knowledge data.

We recommend you should use this feature after you complete the FAQs and Articles section.

URLs section interface

II. How to use

• You can copy your website link, then paste it to the text box (1), then click the "Add URL" button (2) for bot learning.

  
• After successfully importing, the Status column will appear as 1 of 3 status, depending on your link. There are 3 types of icon status when you insert the URL for the chatbot:

  • : Your chatbot is learning. Please wait a couple of minutes.
  • : Your website data is completely learned by the chatbot and stored at the Knowledge Base.
  • : Your data extracts failed. You can try to click the icon to have your chatbot learn again.
• You can optionally choose the link by ticking each box in (1), then click the bin icon (2) to delete.

  

• You can update your website data when there's something new by clicking the "Recrawl All URLs" button above the "Add URL" button.

Recrawl all URLs button helps you update your URLs without re-inputing.

• Overlapped in URL:

When you import the link if the Status column shows "Overlapped", it means you need to check whether the content overlaps with the content you previously created in the FAQs or Articles section. You can check it by following these steps:

1. Click the column shown Overlapped (1).

1. There will be a pop-up appears, then click on the tab "Knowledge base" (1).

• You will see 4 columns, which will help you to modify your data.

1. You can manually choose this column to remove the data you do not need anymore.

2. Question - Answer column: The data you imported from your website. If there is a purple label "Overlapped" means you have at least 2 answers for 1 question.

3. Status column: you can choose the filter based on your purpose, there are 2 filters you can use: In review (overlapped) or imported.

4. Action column: there are 3 acts you can choose: Import data (when you edited your content at the Answer - Question column), Edit your content and Delete your content.

• When you click on the overlapped content, there will be a pop-up tab:

  

• You can read, and edit the overlapped content and decide which will be the best answer to your questions.

• After you modify your content, please click "Save changes" to apply the new one.

For more information about Knowledge Base, please visit Bot's Knowledge.