CX Genie
  • Introduction
    • 🤖General Features
  • Dashboard
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      • FAQs
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    • Workflow
      • Module Explaination
      • Dynamic Variables Explaination
      • Trigger Workflow Condition
      • Workflow Components
        • Text and Image Button: Create Text and Image message
        • Message with actions
        • Saved flows
        • Collect feedback
        • Notify agent
        • Form submit
        • Turn off auto-reply
        • Close conversation
        • Recap chat message
        • Frequent Questions
        • Capture Customer Info
        • Create Ticket
        • Auto-tagging
        • Queue list
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        • Condition
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        • List and Options
    • Settings
    • Launch bot
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    • Webhook
    • Platform Integration
      • WordPress
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      • Zalo
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    • Contacts
  • Bot's Learning
    • Bot learns from Conversations
    • Unanswered Questions
    • Connect with previous chat history for the bot to learn
  • Live Chat
    • Overview
    • List of Conversations
    • Tools of the Conversation
    • Tools
    • Chat settings
    • AI Actions
  • Ticket (Subcription Feature)
    • Ticket List
    • Create Ticket(s)
    • Edit / Update the Ticket
    • Merge Ticket
    • Ticket Settings
  • Marketplace
    • Custom Authentication
    • Product Data Sync-up
      • E-commerce Store
      • Product Data
    • White Label
    • Help Desk
    • Form Builder
  • Main Flow
    • How AI handles incoming messages.
    • Bot Learns from Conversations by Editing Auto Suggestions
    • Bot learns from conversations immediately
  • Create your chatbot by using templates
    • SAAS Template
    • Agency Template
    • F&B Template
    • E-commerce Template
    • From a Scratch
  • Others
    • Chatbot Completion
    • Escalate to a Human Agent
  • Help Desk
    • Chat/tickets
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    • Settings
  • Categories & Tags
    • Categories
    • Tags
  • Settings
    • General
    • Members & Permission
    • Subscription
    • Activity logs
  • Referal
    • Referal of CX Genie
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On this page
  • General
  • Domain
  • Integration
  • Website
  • Mobile
  1. Ticket (Subcription Feature)

Ticket Settings

This feature will let you decide where the ticket can be created.

PreviousMerge TicketNextCustom Authentication

Last updated 9 months ago

To access you can find it in the Ticket -> Settings. After clicking, here is the interface of Ticket Settings:

General

  • You can select the bot in the workspace if you want to add the ticket feature.

  • By turning off "Create ticket in chat session", you cannot use this feature in the chat box.

Domain

  • Personalize the ticket link to suit your business

https://ticket.cxgenie.ai?wid=c445baa2-42b3-4908-9a09-80b3ac9106c7

  • Assuming you own the domain your-awesome-website.com and wish to configure example.your-awesome-website.com as a ticket, please follow these steps:

  1. Access the DNS Management panel of the "your-awesome-website.com" domain.

  2. Establish a CNAME record, directing "example.your-awesome-website.com" to "ticket.cxgenie.ai".

  1. If your DNS Management panel has proxied settings, temporarily disable it until the verification is complete.

  1. Input "example.your-awesome-website.com" in the provided input box and save the settings.

  2. Allow approximately 30 minutes to 24 hours for the configuration to take effect.

  3. Choose favicon (PNG format), we suggest resolution is 48px x 48 px.

  • A favicon is your website logo that appears next to the meta title on your browser tab.

Integration

Website

  1. Select language: you can freely choose the language of the ticket. You can also choose automation for using multiple languages.

  1. Translate keywords to English: You can also edit the keywords displayed in the langage you are selecting to suit your context and preferences

  1. You can use one of two codes based on your purposes: code snippet or send directly to the customer.

Mobile

  • You can integrate your mobile app by using the sample code React Native or Flutter. You can choose the language before embedding the code. See more in the settings.