Edit / Update the Ticket

This feature is used for modify your ticket when it has something changes.

To access this feature, you can find the icon in the Action column. When clicking it, Ticket Detail tab appears.

1. Chatting area

• This will show the whole conversation between you and the customer. You can freely use the Tool of the Conversation (Format tool, Auto-reply, Search).

2. Information

• This area will include the information on your ticket:

1. Name: write down the issue/problem or anything that needs to be solved.

2. ID: can be found by searching in the ticket list.

3. Category: classify the ticket based on the list created before.

4. Priority: 3 levels can be selected: high, medium, low.

5. Assignee: choose a member to solve the ticket

6. Status: 4 options can be selected: open, closed, in progress, solved.