General Features
With features such as intent detection, personalized messaging, and a user-friendly message flow builder, CX Genie allows for seamless AI-human interactions.
Last updated
With features such as intent detection, personalized messaging, and a user-friendly message flow builder, CX Genie allows for seamless AI-human interactions.
Last updated
It has 2 parts:
The red rectangle area is where you can find a lot of CXG's tools.
The blue rectangle area is the main display when you click one of these tools on the left.
In this section, you can switch between workspace accounts and customize individual settings without any overlap. Additionally, you have the option to choose different paid plans for each workspace.
Online/offline status can be selected, which will also determine whether you receive the message or not.
The bell icon displays all notifications of customers sending messages to your chatbots. Here, you can choose to delete notifications or mark all notifications as read.
The Dashboard section provides a comprehensive overview of the chatbots you've created in the workspace, including total chat users, total conversations, total members, and total messages. Additionally, it features daily and monthly report charts. At the top, there's a banner announcing new features.
The Bots section displays the chatbots you have created in the specified workspace. Here, you can manage the settings for each chatbot and create new ones. There are two display modes in this section: list view and icon view, which you can select from the top right of the screen.
In the Chat Users section, you can manage the list of customers who have connected and chatted with you in each workspace. Here, you can also create tags to assign to each customer for your specific purposes.
In the live chat section, you can monitor messages from each customer and reply directly without needing to use other platforms. Here, you can do even more with various integrated features. For details: ...
This add-on allows you to efficiently manage the traffic of messages to your chat box, ensuring you never miss a single message.
In the Settings section, you can personalize your workspace by adjusting details like its name, image, company information, working hours, etc. You can also manage access permissions for admins and members, as well as handle subscription renewals.
