Auto-assign Agent

This block will let you choose the agent/team you want to assign the conversation or ticket.

*Note: This feature will be available once you have enabled the Help Desk feature.*

• Based on your purpose, you can set up a round-robin for assignment, or select a specific team member to assign.

• Turn on the team assignment: the maximum concurrent chat will be applied.

• Turn on the specific member assignment: the maximum concurrent chat will be unavailable.