Auto-assign Agent
Last updated
Last updated
This block will let you choose the agent/team you want to assign the conversation or ticket.
*Note: This feature will be available once you have enabled the Help Desk feature.*
Based on your purpose, you can set up a round-robin for assignment, or select a specific team member to assign.
Turn on the team assignment: the maximum concurrent chat will be applied.
Turn on the specific member assignment: the maximum concurrent chat will be unavailable.
