Create Ticket(s)

This section will help you create the ticket in the ticket list. You can also create the ticket even the customer haven't chatted with you before.

To create a ticket, you can access Ticket -> Ticket List -> Click the button on the top-right of the screen. You can choose between using the previous customer info in the chat conversation or inputting the new one.

You can also create a ticket by jumping to the conversation and clicking "Create ticket", see details in here.

Method 1: Create a ticket when having existing information.

1. You can find the customers' info to create a ticket. You can find it by inputting the name, email, or phone number.

2. Ticket information:

   1. Name: write down the issue/problem or anything that needs to be solved.

   2. Category: classify the ticket based on the list created before.

   3. Priority: 3 levels can be selected: high, medium, low.

   4. Assignee: choose a member to solve the ticket

   5. Status: 4 options can be selected: open, closed, in progress, solved.

3. Click the "Create" button to save the ticket.

*Note: * is required.

Method 2: Create a ticket with the new customers' information.

1. New customer:

   1. Customer's name*

   2. Email*

   3. Phone number

• Note: * is required.

1. Ticket information:

   1. Name: write down the issue/problem or anything that needs to be solved.

   2. Category: classify the ticket based on the list created before.

   3. Priority: 3 levels can be selected: high, medium, low.

   4. Assignee: choose a member to solve the ticket

   5. Status: 4 options can be selected: open, closed, in progress, solved.

2. Click the "Create" button to save the ticket.