Articles

Articles is a tab that will include your information about product, business, etc. Chatbot will share it with your customer.

I. Articles in CX Genie

The articles section in CX Genie helps you provide information about your products, your business or everything you might think is helpful for your customers.

Every article data you import will be immediately understood and ready to be delivered to your customers. This will decrease the rate of irrelevant answers.

This is one of two important sections for bot's learning, we recommend you import the data through this method.

Here is the Articles tab in CXG:

II. How to use

You can edit or delete every single Article created. The "Status" column shows you the data is successfully imported to the chatbot.

By clicking "Add Article" button, there will popup a box let you starting to create your article.

To be effective so the chatbot can extract and provide your information correctively, you can follow these instructions:

• Determine the same language of the title and content.

A box of "Create Article".

• Divide the section of the content you imported, such as heading 1, heading 2, heading 3, and paragraph (normal) by clicking "Choose heading"

• We recommend using the format tool for the best layout or the image for the best bot's learning.

An example use format tool to input the article.

• After you import successfully, a column will show that your data is ready to use. You can also edit/delete available Articles.

Status column let you know your data was imported sucessfully.

By clicking the pen icon (1), you can edit every content which was imported.

• You can also choose the amount of data you need to delete by clicking the box in the left column (1) and then clicking the bin icon (2) to delete.

By clicking the box (1), you can optionally choose the amount of data to delete. Click the bin icon (2) to confirm.

*Note: Content* cannot recognize data as Table, Audio, or Video.

How should you add Articles: A Step-by-Step Guide