# Help Desk ### Main Features: #### Comprehensive Team Management * Create, view, and delete teams. * Add members to multiple teams from the workspace member list (excluding bot members). #### Detailed Team Settings * View team details, including the creation date. * Manage categories and subcategories for both chat and ticket interactions. * Utilize a "Round Robin" algorithm for task assignment. #### Category and Subcategory Assignment * Assign specific categories and subcategories to teams for chat and ticket management. * Ensure organized and efficient task distribution. #### Round Robin Assigning Algorithm * Automatically assign tickets and chats to agents based on availability and time since the last assignment. * Explanatory tooltip for understanding the process. #### Customizable Assignment Logic * Configure assignment logic for chat inquiries and support tickets. * Direct specific categories to designated teams or default teams. #### Ticket Management * Manage ticket notifications and filter tickets by team. * Assign tickets to team members or other teams. * Send email notifications to customers when a ticket is replied to, with links to view the ticket. To get to know how to use this feature, please head to [Help Desk ](/help-desk/chat-tickets.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://documents.cxgenie.ai/marketplace/help-desk.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.