FAQs

Steps to Use

Method 1: Add FAQs one by one

Step 1: In the FAQs tab, click the Add FAQs button.

Step 2: Enter a clear question that your customer might ask and the answer you want the bot to give. Then click Save changes.

Step 3: Wait until the Status column shows a green check mark, which means the bot has learned the FAQ.

Method 2: Upload many FAQs at once

Step 1: Click the Import FAQs button.

Step 2: Download and fill in the FAQ template file with your questions and answers.

Note:

• File must be .xls or .xlsx, with size up to 100 MB or 200 rows.

Step 3: Upload the file by clicking the Click here area or drag and drop it.

Step 4: Review the uploaded FAQs.

• To remove an FAQ, click the trashcan icon (🗑️) next to it.

• To upload an additional file, click Choose Another.

• To update your file, click Cancel, edit the file, then upload again.

Once you’re done, click Import to submit the data.

Step 5: Wait for the Status column to show a green check mark.

Edit or Delete FAQs

Edit: Click the pen icon (🖊️) next to the FAQ to make changes to it.

Delete: Click the bin icon (🗑️) next to the FAQ to remove it.

Video Guide

Quick Tips

• Keep your question and answer in the same language for best results.

• FAQ questions should be clear, specific, and easy to understand to make sure the bot recognizes customer queries.

• Use full sentences or commonly asked phrases to improve detection accuracy.

Troubleshooting

• Problem: File won’t upload

  Solution: Make sure it’s a .xls or .xlsx file and under 100 MB or 200 rows.

• Problem: FAQ not showing a green check mark

  Solution: Wait a few moments; if it still doesn’t appear, try re-importing the data.

• Problem: Bot gives slightly different answers

  Solution: This is normal. The bot may reword responses to sound more natural.

Need help? Join our Discord community or email us at [email protected].