List of Conversations

This area will help you to manage your conversation, you can use some tools available to sort the list.

Select channels

This is a filter you can choose to decide which conversations in Messenger or Website form will appear.

Search by name or email

This box will let you find your customer more quickly by using email/name information.

Filter

There will be a list including 2 selections to filter your conversations: Latest first or Unread first by clicking below the search box.

• You can also select a category to customize your conversation preferences:

  • Facebook Messenger: This filter populates conversations from the Facebook page you've linked to your WorkSpace.

  • Website: This filter displays conversations from the website integrated with the chatbot.

  • Conversation Status: This filter allows you to view conversations based on their status. Even hidden conversations will appear under the "Closed" category.