Notify agent

This component lets you create the workflow to notify the live agent. Help your staff can know the customers' needs

I. How to use

Notify agent component

  • By clicking on the "Notify agent" component, you will add a pink block to your whiteboard.

  • This block has 2 purple dots. So you can connect with any blocks you want.

  • We encourage you to use this feature when you are aware of customer issues that require a live agent to resolve, which the chatbot cannot handle.

= Please remember to click the "Save changes" button before leaving.

II. Examples

Connect with the message block to get the notify to a live agent.
The message of the chatbot will send without settings in the workflow.

  • If a customer triggers the condition to call a live agent, a notification will appear immediately in the bell icon (see it here). You can click on the notification to jump to the chat box where the customer called.

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