Articles
This feature lets you input and organize business knowledge in article form so the bot can learn and use it to answer questions.
Steps to Use
Step 1: In the FAQs tab, click the + Article button.
Step 2: Enter the article’s title and content.
Step 3: Use Heading 1, Heading 2, Heading 3, and normal paragraph formatting to divide your content into clear sections. This will help the bot learn more accurately.
Step 4: Use text formatting like headings, bold, bullet points, links, and images to improve clarity and readability.
Step 5: Click the Create button to submit the article for the bot to learn.
Step 6: Check the Status column. A green tick means the article is successfully learned.
Edit or Delete Articles
Edit: Click the pen icon (🖊️) next to the article to make changes to it.
Delete: Click the bin icon (🗑️) next to the article to remove it.
Video Guide
Quick Tips
Make sure the title and content are in the same language.
Divide your content clearly using headings to help the bot learn more accurately.
Adding text formatting (like bold or bullet points) makes the bot’s replies easier to read.
You can also add images to your article so the bot can include them in its responses.
Need help? Join our Discord community or email us at [email protected].
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