# FAQs

<figure><img src="/files/Gy6DeR84qNPxGKsOTHq0" alt=""><figcaption></figcaption></figure>

## I. FAQs in CX Genie

FAQs stands for 'Frequently Asked Questions,' meaning a list of common questions users often ask along with corresponding answers, typically organized by topic or type.

The structure of an FAQ usually includes:

1. **Question Title**: A brief question addressing a specific issue of user concern.
2. **Answer**: The response or specific information related to the question.

To help CXG Chatbot understand that it's dealing with an FAQ, you can employ the following methods:

1. **Question Classification**: Training the chatbot to recognize and categorize questions by topic or sentence pattern, such as 'Shipping-related questions' or 'Ordering inquiries.'
2. **Keyword Integration**: Using terms like 'FAQs' or 'Frequently Asked Questions' within the question or in the content of the answer to aid the chatbot's recognition.
3. **Use of Special Symbols or Icons**: Adding symbols like '?' or 'FAQs' to the question can help the chatbot identify it as a frequently asked question.

Every set of Questions & Answers you import to the chatbot will be immediately understood and ready to deliver to your customers. This will decrease the rate of irrelevant answers.

<mark style="color:red;">**This is one of two important sections for bot learning, we recommend you import the data through this method**</mark><mark style="color:red;">.</mark>&#x20;

## II. How to use

At CXG you can choose whether to Import the FAQs via Table (we have the template) or manually import:

<figure><img src="/files/dir2tN0jEuY6jRrRJ48L" alt=""><figcaption></figcaption></figure>

**Import FAQs**: You can use our template (click the file below to get it).&#x20;

<mark style="color:red;">**\*Note: import a table of data FAQs maximum file size of 100 MB or 200 rows**</mark><mark style="color:red;">.</mark>&#x20;

{% file src="/files/eApE5JHuJuQFjYPRq1NC" %}

<figure><img src="/files/tR0bOXgA5cv1qC0OxsOx" alt=""><figcaption><p>Import FAQs by template.</p></figcaption></figure>

**Add FAQs**: You can manually create FAQs and follow 3 steps:

1. **Questions**: This field is in text format. We recommend you add this content in Question and at the end of the sentence, a symbol like "?" needs to be attached for the bot to learn effectively.&#x20;
2. **Answers**: This field is in text format, you can also add some characters to help improve your content look. We recommend that you provide the most appropriate answer to the question you entered in section (1) so that the bot can learn more effectively and deliver relevant content when needed by customers.
3. **Save changes**: This button will let you save the FAQ and will import data for bot learning.&#x20;

\*<mark style="color:red;">**Note: The content in both Question and Answer must be in the same language.**</mark>&#x20;

<figure><img src="/files/p8w1yjZ8I5LdXytBwjua" alt=""><figcaption><p>Create FAQ(s) manually.</p></figcaption></figure>

* After you import successfully, there will be a column showing that your data is ready to use. You can edit the FAQs that were imported by clicking the pen icon.&#x20;

<figure><img src="/files/NqQ0HpHJDlylTSZVEigt" alt=""><figcaption><p><strong>Status</strong> column let you know your data was imported sucessfully.</p></figcaption></figure>

<figure><img src="/files/KC83IJu72QvvVQyQtJPn" alt=""><figcaption><p>By clicking the <strong>pen icon</strong>, you con edit the data which was imported.</p></figcaption></figure>

* You can also choose the amount of data you want to delete by clicking the box in the left column (1) and then clicking the bin icon (2) to delete.

<figure><img src="/files/ED1A02MGXoaiPl1fIogf" alt=""><figcaption><p>By clicking the box (1), you can optionally choose the amount of data to delete. Click the bin icon (2) to confirm. </p></figcaption></figure>

{% embed url="<https://youtu.be/Hne9AK5yVao?feature=shared>" %}
How to Add FAQs Effectively: A Step-by-Step Guide.
{% endembed %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documents.cxgenie.ai/bots/training-data/faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.