> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/help-desk/chat-tickets.md).

# Chat/tickets

<figure><img src="/files/pcSNsoLBqUVh5EIqnhds" alt=""><figcaption><p>The interface</p></figcaption></figure>

* You can choose the field based on your purpose. Here are 4 sections you need to know the function.&#x20;

## 1. Your Inbox

* This section will show the live chat/ticket in the workspace.

<figure><img src="/files/3UezlFuZWUNGO5451h1V" alt=""><figcaption></figcaption></figure>

1. Tool of conversation: this will let you decide on the act of the conversation, to get to know how it works, please see [Conversation Tools](/live-chat-and-support/conversation-tools.md).
2. Live chat/Tickets area: Show all your conversations and tickets in the workspace. You can use the filter tool to fill it out based on your purpose. To get more information, please see [Live Chat & Support](/live-chat-and-support/live-chat-interface.md) and [Ticket System (Add-on)](/ticket-system-add-on/ticket-list.md).

## 2. Mentions

* Optionally choose how to mention by 2 ways:&#x20;
* Use the icon <img src="/files/0ZNvjpFUQwAiPypR7yrM" alt="" data-size="line"> on the right of the tool of conversation, then see the note field, input "@" and choose the one on the workspace to mention or you can mention the staff when creating the ticket.&#x20;

<figure><img src="/files/ev8lMk98g7cLl0EeunFd" alt=""><figcaption></figcaption></figure>

## 3. All

* This section will show all conversations in the workspace, including everyone. you can see some feature in [Live Chat & Support](/live-chat-and-support/live-chat-interface.md) and [Ticket System (Add-on)](/ticket-system-add-on/ticket-list.md).

<figure><img src="/files/e64Av8aiHfkyBz6XJfzr" alt=""><figcaption></figcaption></figure>

## 4. Unassigned

* This section will show the conversation which unassigned to the member of the workspace. You can assign to whom based on your purpose.&#x20;

<figure><img src="/files/YYaUB1PFbiPs5pnsDRVt" alt=""><figcaption></figcaption></figure>