CX Genie Default Settings

This feature lets you use CX Genie’s quick preset settings when the bot doesn't know the answer to a question.

Steps to Use

Step 1: In the Bots section, go to the Settings tab. Scroll down to the Automation section and enable the Auto reply option.

Step 2: Under Action on unknown question, choose one of the following options:

Input your answer: The bot will always reply with the message you write in the input field.
AI-generated answer: The bot will try to answer based on its AI-trained knowledge.
No reply: The bot will stay silent and not respond.

Step 3: Click Save changes at the top right corner to apply your settings. Go to your chatbot and test it out.

Use the “Input your answer” option if you want full control over what the bot says.
“AI-generated answer” is useful if you want the bot to try answering flexibly using its trained knowledge.

Problem: The bot doesn’t respond to unknown questions.
Solution: Check if the Auto reply option is enabled and make sure an action is selected for unknown questions.

Need help? Join our Discord community or email us at [email protected].

Last updated 4 hours ago