Settings

1. Team Management

1. New team: by clicking this button, you can create a new team with ticket and chat management.

• Team's name: the name of your team.

• Ticket assign: you can choose a created category to add your team handle.

• Chat assign: you can choose a created category to add your team handle.

• Click the "Create" button to complete.

1. After completing, you can click on the pen icon to edit your member in each category you created before.

1. Team members: you can find your member to add to the team.

2. Select agent in Live Chat: these boxes will let you choose the member suitable for created sub-categories, it can be only done if you add at least one member in section (1).

3. Select agent in Ticket: these boxes will let you choose the member suitable for created sub-categories, it can be only done if you add at least one member in section (1).

4. Assignment method: 2 modes for handling the conversation:

   1. Manual: you will decide who will handle it.

   2. Round robin: automatically assign the conversation in round robin (alternately and repeat).

• Click "Save changes" to complete the adjustment.

2. Assign Chat & Ticket Settings

• You can choose the team that you created to handle the ticket or chat.

• Default is when you use the "create ticket" function in Workflow (Workflow).