Workflow

Workflow at CX Genie will help you to call out the flow chat to help your business and your clients interact with multiple choice, acts, collect feedback.

Here is WorkFlow Dashboard:

WorkFlow Interface

• To use this feature, you can click the button. There is a box that will show and you need to fill it before starting to create the flow.

I. Create a new message box

When creating your new message flow, there are 2 parts that you need to know:

1. Flow's name: just the name of the flow chat for managing.

1. The trigger condition: The chatbot will base its responses on the actions you've set in various sections to provide appropriate feedback to your customers.

Trigger condition section

II. Workflow Interface

1. Workflow Components

This area will provide the components to help you design your workflow.

2. Name of Workflow

This feature can change your name of workflow. To edit, you can click on the pen icon

3. Dot of Components

Each block of component will have 1 - 2 dots. This dot will help you to connect with other blocks

4. Block of Components

When you add whatever components from your Workflow Components, it will appear 1 box - we call it "Block"

5. Save changes Button

This button lets you save your workflow. Please remember to save your settings before leaving.