AI API

This section is exclusively for developers, so the information here is only meant to provide a general overview of the features available at CX Genie.

Application The AI Call feature is used to obtain a result through an API call to OpenAI. This result can then be used as a variable within a workflow or sent directly to the customer.

• By clicking on the "AI API" component, you will add a white block to your whiteboard

• This block has 2 purple dots. You can connect with any blocks you want.

• If you need to use them, don't hesitate to contact our team for more detailed guidance.

• There will be an edit block appearing once you click on the block

• OpenAI Key: The OpenAI API key is provided by the customer to authenticate requests.

• Select Model: Choose the specific OpenAI model to be used for the API call.

• Prompt: The input text (or prompt) that will be sent to OpenAI during the API call.

• Select Action with the Result after Calling from API: Choose what to do with the result returned from the API call:

  • Save as Variable: Store the result as a variable to be used later in other workflow blocks that utilize variables.

= Please remember to click the "Save changes" button before leaving.