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Workflow Components

Using Workflow's Components, you can spice up customer interactions with chatbots, making conversations lively and wonderfully genuine, so they're never dull!

  • For the first use, we would like to introduce Workflow Dashboard, here, it has components that help you to create an amazing Message Flow.

  • Each component that you add to your whiteboard. We call it "Block". Each block has 1-2 purple dots, which help you connect with the other components.

  • "Start" block can only connect with 1 block

  • Every component now will have instruction tab.

= Note: You need to draw a straight line from the purple dot in this block to the purple dot in another block to complete the diagram. This allows the chatbot to execute the sequences you have set up.

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1. Text and Image Button.

This component lets you create the workflow message for your chatbot to send the reply with the image if the customer triggers a workflow condition.

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2. Message with actions

This component lets you create the workflow message for your chatbot to send the reply with the message action if the customer triggers a workflow condition.

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3. Saved Flow

This component lets you create the workflow and use the old one to send the reply with the message action if the customer triggers a workflow condition

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4. Collect Feedback

This component lets you create the workflow to collect feedback based on the emoji to evaluate the customers' attitude

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5. Notify Agent

This component lets you create the workflow to notify the live agent. Help your staff know the customers' needs

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6. Form Submit

This component lets you create the workflow to send a form where your customers can filling any information you need.

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7. Recap Chat Message

This component lets you Recap chat messages in a chatbot is a feature that allows the chatbot system to summarize the content of previous conversations between the customer and the chatbot

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8. Frequent Question

This component lets you use the data from Bot's Knowledge (FAQs) to make a list of Frequent Question

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9. AI API

This section is exclusively for developers, so the information here is only meant to provide a general overview of the features available at CX Genie

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10. API Call

This section is exclusively for developers, so the information here is only meant to provide a general overview of the features available at CX Genie.

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