# Help Desk - [Chat/tickets](https://documents.cxgenie.ai/help-desk/chat-tickets.md): This field will let you manage your chat and tickets of the customers. You can decide who will handle the ticket/conversation. - [Team](https://documents.cxgenie.ai/help-desk/team.md): This section will let you manage your team and see the conversation of each team you created in the settings - [View](https://documents.cxgenie.ai/help-desk/view.md): This section can help you create the view based on your purpose. - [Report](https://documents.cxgenie.ai/help-desk/report.md): This section will let you see the report of your team, and do a review of the status of the customer, the quality of customer service, and the efficiency of your team. - [Settings](https://documents.cxgenie.ai/help-desk/settings.md): This section will let you manage your member, decide the act of the team, label and modify. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://documents.cxgenie.ai/help-desk.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.