Chat/tickets
This field will let you manage your chat and tickets of the customers. You can decide who will handle the ticket/conversation.
You can choose the field based on your purpose. Here are 4 sections you need to know the function.
1. Your Inbox
This section will show the live chat/ticket in the workspace.
Tool of conversation: this will let you decide on the act of the conversation, to get to know how it works, please see Tools of the Conversation.
Live chat/Tickets area: Show all your conversations and tickets in the workspace. You can use the filter tool to fill it out based on your purpose. To get more information, please see Live Chat and Ticket (Subcription Feature).
2. Mentions
Optionally choose how to mention by 2 ways:
Use the icon
on the right of the tool of conversation, then see the note field, input "@" and choose the one on the workspace to mention or you can mention the staff when creating the ticket.
3. All
This section will show all conversations in the workspace, including everyone. you can see some feature in Live Chat and Ticket (Subcription Feature).
4. Unassigned
This section will show the conversation which unassigned to the member of the workspace. You can assign to whom based on your purpose.
Last updated