> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/help-desk.md).

# Help Desk 

- [Chat/tickets](https://documents.cxgenie.ai/help-desk/chat-tickets.md): This field will let you manage your chat and tickets of the customers. You can decide who will handle the ticket/conversation.
- [Team](https://documents.cxgenie.ai/help-desk/team.md): This section will let you manage your team and see the conversation of each team you created in the settings
- [View](https://documents.cxgenie.ai/help-desk/view.md): This section can help you create the view based on your purpose.
- [Report](https://documents.cxgenie.ai/help-desk/report.md): This section will let you see the report of your team, and do a review of the status of the customer, the quality of customer service, and the efficiency of your team.
- [Settings](https://documents.cxgenie.ai/help-desk/settings.md): This section will let you manage your member, decide the act of the team, label and modify.