# Live Chat Interface

## Overview

The Live Chat interface is designed for **efficient agent–customer communication**. It enables agents to monitor conversations, reply in real time with rich message options, and manage workflow settings (auto-reply, open/close status, tagging). With all tools integrated into one screen, support teams can **handle queries faster and deliver personalized service**.

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## 1. **Conversation History Panel** (Left Sidebar)&#x20;

This section displays all ongoing and past conversations.

* **All**: Shows all conversations.
* **In Queue**: Displays waiting chats.
* **Your Inbox**: Chats assigned to you.
* **Mentions**: Messages where you were tagged.
* **Tickets**: Integrated support tickets  (Add-on feature).

*Learn more in the full guide* [***Conversation History***](https://documents.cxgenie.ai/live-chat-and-support/live-chat-interface/conversation-history)

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## 2. **Message Input Panel** (Bottom)

This is where agents type replies to customers.

* Supports **text, rich formatting, emojis, and file attachments**.
* Includes quick **AI reply suggestions**.
* **Action menu** available for advanced functions.

*Learn more in the full guide* [***Message Input***](https://documents.cxgenie.ai/live-chat-and-support/live-chat-interface/message-input)

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## 3. **Conversation Control Bar** (Top Right)

This panel provides controls and conversation settings:

* **Auto reply toggle** (ON/OFF).
* **Conversation status** (Open/Closed).
* **Conversation info & details**.
* **Star/favorite** a conversation for quick access.

*Learn more in the full guide* [***Conversation Control***](https://documents.cxgenie.ai/live-chat-and-support/live-chat-interface/conversation-control-bar)