> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/create-a-bot/bot-configuration-interface.md).

# Bot Configuration Interface

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### Overview

* After creating a bot, you’re taken to the **configuration interface**.
* This is the main setup space for how the bot looks, thinks, and talks.
* Different from the sidebar **Settings tab** (which controls live chat behaviors).

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### Accessing the Configuration Screen

* From the Bots dashboard, click on any bot card.
* This opens the full configuration interface.

<figure><img src="/files/dU78TG6JYogCLQVEcoVS" alt=""><figcaption></figcaption></figure>

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### Left-Side Navigation (Sections)

* **Preferences**: `General information` : Basic identity (name, business name, avatar, theme color, reply language).
* **Data**:
  * `Training Data` : Upload raw sources like FAQs, documents, and help articles.
  * `Bot’s Knowledge` : Manage structured knowledge learned from conversations.
* **Operation**:
  * `Support Center`: Build and display FAQs, articles, and guides in a self-service help portal.
  * `Workflow`: Design conversation logic using blocks.
  * `Settings`: Configure runtime options such as timeouts, feedback, and agent assignment.
* **Development**:
  * `Launch Bot`: Deploy your bot for public use.
  * `Ticket Settings`: Configure ticket creation inside chat sessions.
  * `Prompt & Models`: Adjust model prompts and behavior.
  * `Advanced Tools`: Domain, Webhook, Platform Integration, API Document.

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### Live Testing with “Chat with Bot”

<figure><img src="/files/b5In6OzyFxo6JNOWGiJj" alt=""><figcaption></figcaption></figure>

* Black **Chat with bot** button at the top.
* Opens simulator panel to:
  * Test responses from Training Data.
  * Preview workflows.
  * Validate that inputs are understood.

### Example / Use Case

* A user creates a bot called **Bánh mì Floppicanna**.
* They upload product FAQs in **Training Data**, design conversation flow in **Workflow**, and test responses via **Chat with bot**.

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### Notes

* Changes in each section must be saved manually.
* The preview chat updates in real time → useful for QA and iteration.
* This is the **central place** to build and maintain your bot.