Bot Configuration Interface

Overview

  • After creating a bot, you’re taken to the configuration interface.

  • This is the main setup space for how the bot looks, thinks, and talks.

  • Different from the sidebar Settings tab (which controls live chat behaviors).

Accessing the Configuration Screen

  • From the Bots dashboard, click on any bot card.

  • This opens the full configuration interface.

Left-Side Navigation (Sections)

  • Preferences: General information : Basic identity (name, business name, avatar, theme color, reply language).

  • Data:

    • Training Data : Upload raw sources like FAQs, documents, and help articles.

    • Bot’s Knowledge : Manage structured knowledge learned from conversations.

  • Operation:

    • Support Center: Build and display FAQs, articles, and guides in a self-service help portal.

    • Workflow: Design conversation logic using blocks.

    • Settings: Configure runtime options such as timeouts, feedback, and agent assignment.

  • Development:

    • Launch Bot: Deploy your bot for public use.

    • Ticket Settings: Configure ticket creation inside chat sessions.

    • Prompt & Models: Adjust model prompts and behavior.

    • Advanced Tools: Domain, Webhook, Platform Integration, API Document.

Live Testing with “Chat with Bot”

  • Black Chat with bot button at the top.

  • Opens simulator panel to:

    • Test responses from Training Data.

    • Preview workflows.

    • Validate that inputs are understood.

Example / Use Case

  • A user creates a bot called Bánh mì Floppicanna.

  • They upload product FAQs in Training Data, design conversation flow in Workflow, and test responses via Chat with bot.

Notes

  • Changes in each section must be saved manually.

  • The preview chat updates in real time → useful for QA and iteration.

  • This is the central place to build and maintain your bot.

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