> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/live-chat-and-support/contacts.md).

# Contacts

## You can find this feature by accessing the icon Contacts on the Workspace tools.

<figure><img src="/files/Ty6KYahdeYX2aKepLyAD" alt=""><figcaption></figcaption></figure>

## 1. Contact List

<figure><img src="/files/PqxzQZRSB2tuT56e7SK1" alt=""><figcaption></figcaption></figure>

* A list containing customer information is available. You can use the search box to find specific customers.
* When you click on the customer, there will be a box appear.

<figure><img src="/files/EIl7istQAkOPggvv1Jgs" alt=""><figcaption></figcaption></figure>

* The chat area shows the entire transcript of the customer's conversation.
* The information tab:&#x20;
  * Name, Email, and Phone are the info that can be edited.&#x20;
  * Date:  conversation started to date.
  * Tag: The use tag was created before.
  * Note.
  * History: last interaction with the customer. You can also optionally navigate to the livechat.&#x20;
* The ticket tab: [Ticket System (Add-on)](/ticket-system-add-on/ticket-list.md).
* Hide button: hide the customer from the list.

<mark style="color:red;">**= Please save the changes before leaving.**</mark>

## 2. Contact's tags

* This feature will let you classify your conversation with every category for management.&#x20;

<figure><img src="/files/l4UuJUwTwUrkzTFek1cc" alt=""><figcaption></figcaption></figure>

* By clicking the button "Create tag" you can easily make a new tag, click "Save" to sucessfully complete.&#x20;
* You can also edit your old tag(s) by clicking the pen icon <img src="/files/8BT64B02aA5uHa5ai2rk" alt="" data-size="line">, or delete unwanted tag(s) by clicking the bin icon <img src="/files/MrLX0BVgryTdjepvnayL" alt="" data-size="line">.