Contacts

This feature will help you manage your chat user. It will include the info which is collected when the customer access to chatbot

You can find this feature by accessing the icon Contacts on the Workspace tools.

1. Contact List

• A list containing customer information is available. You can use the search box to find specific customers.

• When you click on the customer, there will be a box appear.

• The chat area shows the entire transcript of the customer's conversation.

• The information tab:

  • Name, Email, and Phone are the info that can be edited.

  • Date: conversation started to date.

  • Tag: The use tag was created before.

  • Note.

  • History: last interaction with the customer. You can also optionally navigate to the livechat.

• The ticket tab: Ticket System (Add-on).

• Hide button: hide the customer from the list.

= Please save the changes before leaving.

2. Contact's tags

• This feature will let you classify your conversation with every category for management.

• By clicking the button "Create tag" you can easily make a new tag, click "Save" to sucessfully complete.

• You can also edit your old tag(s) by clicking the pen icon , or delete unwanted tag(s) by clicking the bin icon .