> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/live-chat-and-support/contacts.md).
# Contacts
This feature will help you manage your chat user. It will include the info which is collected when the customer access to chatbot
## You can find this feature by accessing the icon Contacts on the Workspace tools.
## 1. Contact List
* A list containing customer information is available. You can use the search box to find specific customers.
* When you click on the customer, there will be a box appear.
* The chat area shows the entire transcript of the customer's conversation.
* The information tab:
* Name, Email, and Phone are the info that can be edited.
* Date: conversation started to date.
* Tag: The use tag was created before.
* Note.
* History: last interaction with the customer. You can also optionally navigate to the livechat.
* The ticket tab: [Ticket System (Add-on)](/ticket-system-add-on/ticket-list.md).
* Hide button: hide the customer from the list.
**= Please save the changes before leaving.**
## 2. Contact's tags
* This feature will let you classify your conversation with every category for management.
* By clicking the button "Create tag" you can easily make a new tag, click "Save" to sucessfully complete.
* You can also edit your old tag(s) by clicking the pen icon , or delete unwanted tag(s) by clicking the bin icon .
, or delete unwanted tag(s) by clicking the bin icon 
.