> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/create-a-bot.md).

# Create a Bot

This section helps you set up your first chatbot in CX Genie. By giving it a name, profile picture, and greeting message, you create the foundation for customer interactions

## Steps to Use

**Step 1:** Sign into [**CX Genie**](https://app.cxgenie.ai/).

**Step 2:** In the left sidebar, go to **Bots** and click **+ Create bot**.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FoAQ69aQFcFXPZxcESONk%2FScreenshot%202025-09-18%20160955.png?alt=media&amp;token=c2107bb2-e8b0-406a-b51d-775c1b1d2f0a" alt=""><figcaption></figcaption></figure>

**Step 3:** Enter your bot’s name and upload a profile picture. Then click **Continue**.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FIeW5niHyxzChzN4rR5rj%2FScreenshot%202025-09-18%20161134.png?alt=media&amp;token=02401ef1-5205-4226-aceb-5fcfc8b9c0dd" alt=""><figcaption></figcaption></figure>

**Step 4**: Check the greeting message and adjust if needed.

Click **Create new bot** to finish.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FaAHyh2LgScqB4DKKXiZT%2FScreenshot%202025-09-18%20161457.png?alt=media&amp;token=bf538cc6-aba8-4e53-9b55-f079a6bbe732" alt=""><figcaption></figcaption></figure>

## Video Guide

{% embed url="<https://www.youtube.com/watch?index=1&list=PLDjYzJq8XiPUySns0_nSDmgolst-R3Q5t&v=6bw5Jj1LOY0>" %}

## Quick Tips

* Choose a **friendly name** and a **profile picture that match your brand** — these are what your customers will see when chatting with the bot.
* Keep the **greeting short and helpful** — this is the **first message users will see**.

## Troubleshooting

* **Profile picture not uploading**: Check the file size (must be ≤1 MB) and format (JPG/PNG).**Cannot create bot**: Ensure your account has workspace permissions to add new bots.

**Need help?** Join our [Discord community](https://discord.gg/SsYEF8PW65) community or email us at <hello@cxgenie.ai>.