# Articles
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## **Overview**
The **Articles** feature allows you to create, manage, and organize detailed written content about your products or services. Unlike FAQs, which are short Q\&A entries, Articles support longer, structured content with multiple sections or headings.
This helps:
* Deliver **comprehensive explanations**.
* Improve **customer understanding and engagement**.
* Provide a strong **knowledge base** that the bot can use when answering queries.
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## Steps to Use
**Step 1:** In the **Articles** tab, click the **+ Article** button.
**Step 2:** Enter the **title** and **content** of your article.
**Step 3:** Use **Heading 1**, **Heading 2**, **Heading 3**, and normal paragraph formatting to divide your content into clear sections. This will help the bot learn more accurately.
**Step 4:** Apply formatting like **bold, bullet points, links, and images** for clarity and readability.
**Step 5:** Click **Create** to submit the article.
**Step 6:** Check the **Status** column — a ✅ green check mark means the article was successfully learned.
## Edit or Delete Articles
**Edit:** Click the 🖊️ pen icon to update the title or content.
**Delete:** Click the 🗑️ bin icon to remove an article.
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## **Knowledge Base Tab**
All imported Articles are stored in the **Knowledge Base tab**.\
Here, you can:
* Search and filter articles.
* Review status (Imported, In Queue, Overlapped).
* Manage active content for chatbot queries.
* Perform bulk actions (delete, update statuses).
Figure 2. Training Data - Knowledge base tab
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## Article Status Definitions
* **Imported**: Successfully learned and added to the bot’s knowledge base.
* **In Queue**: Still processing.
* **Overlapped**: Content is similar or duplicated, requiring review.
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## **Example / Use Case**
A product support bot includes Articles like:
* *How to integrate with Facebook/Meta Messenger*
* *Complete guide to using Premium Plan features*
* *Troubleshooting common order processing issues*
These enable the bot to provide **detailed, structured responses**, reducing repetitive support tickets.
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## **Notes**
* Articles should be **well-structured** with clear headings for maximum readability.
* Avoid duplicating information from FAQs — use Articles for **longer, in-depth explanations**.
* Regularly review items marked as *In Queue* or *Overlapped*.
* Overlapped content should be cleaned up to prevent conflicts in bot knowledge.
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## Quick Tips
* Start with 2–3 core guides (setup, troubleshooting, product features).
* Add images or links where helpful — visual content improves learning.
* Keep article titles **descriptive and searchable** (e.g., “How to reset your password”).
## Troubleshooting
* **Article not showing green check mark** → Wait or re-upload.
* **Duplicate/Overlapped status** → Edit content to avoid redundancy.
* **Bot gives partial answers** → Ensure headings and formatting are applied properly.
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## Video Guide
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