# Articles
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## **Overview**
The **Articles** feature allows you to create, manage, and organize detailed written content about your products or services. Unlike FAQs, which are short Q\&A entries, Articles support longer, structured content with multiple sections or headings.
This helps:
* Deliver **comprehensive explanations**.
* Improve **customer understanding and engagement**.
* Provide a strong **knowledge base** that the bot can use when answering queries.
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## Steps to Use
**Step 1:** In the **Articles** tab, click the **+ Article** button.
**Step 2:** Enter the **title** and **content** of your article.
**Step 3:** Use **Heading 1**, **Heading 2**, **Heading 3**, and normal paragraph formatting to divide your content into clear sections. This will help the bot learn more accurately.
**Step 4:** Apply formatting like **bold, bullet points, links, and images** for clarity and readability.
**Step 5:** Click **Create** to submit the article.
**Step 6:** Check the **Status** column — a ✅ green check mark means the article was successfully learned.
## Edit or Delete Articles
**Edit:** Click the 🖊️ pen icon to update the title or content.
**Delete:** Click the 🗑️ bin icon to remove an article.
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## **Knowledge Base Tab**
All imported Articles are stored in the **Knowledge Base tab**.\
Here, you can:
* Search and filter articles.
* Review status (Imported, In Queue, Overlapped).
* Manage active content for chatbot queries.
* Perform bulk actions (delete, update statuses).
Figure 2. Training Data - Knowledge base tab
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## Article Status Definitions
* **Imported**: Successfully learned and added to the bot’s knowledge base.
* **In Queue**: Still processing.
* **Overlapped**: Content is similar or duplicated, requiring review.
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## **Example / Use Case**
A product support bot includes Articles like:
* *How to integrate with Facebook/Meta Messenger*
* *Complete guide to using Premium Plan features*
* *Troubleshooting common order processing issues*
These enable the bot to provide **detailed, structured responses**, reducing repetitive support tickets.
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## **Notes**
* Articles should be **well-structured** with clear headings for maximum readability.
* Avoid duplicating information from FAQs — use Articles for **longer, in-depth explanations**.
* Regularly review items marked as *In Queue* or *Overlapped*.
* Overlapped content should be cleaned up to prevent conflicts in bot knowledge.
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## Quick Tips
* Start with 2–3 core guides (setup, troubleshooting, product features).
* Add images or links where helpful — visual content improves learning.
* Keep article titles **descriptive and searchable** (e.g., “How to reset your password”).
## Troubleshooting
* **Article not showing green check mark** → Wait or re-upload.
* **Duplicate/Overlapped status** → Edit content to avoid redundancy.
* **Bot gives partial answers** → Ensure headings and formatting are applied properly.
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## Video Guide
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://documents.cxgenie.ai/bots/training-your-bot/articles.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.