# Facebook

## Steps to Use

**Step 1:** In the **Bots** section, go to the **Platform Integration** tab. Then click the **Facebook** button.

<figure><img src="/files/9OIirMXKAhEkF9LqgZdU" alt=""><figcaption></figcaption></figure>

**Step 2:** Inside, click the **+ Add page** button.

<figure><img src="/files/UJwOCZFTMEsJ48cFtqlh" alt=""><figcaption></figcaption></figure>

**Step 3:** Log in to your Facebook account.

<figure><img src="/files/pUZ61GSB2Yc5EAc1Bvqk" alt="" width="563"><figcaption></figcaption></figure>

**Step 4:** Give CX Genie permission to access the page where you want to add the bot and click the **Save** button.

<figure><img src="/files/czGIJLey7Y0juR28D6m2" alt="" width="533"><figcaption></figcaption></figure>

**Step 5:** Select the bot you want to use for the Facebook page and click **Submit**.

<figure><img src="/files/yE7748qyZrSuC1gkAEt0" alt="" width="431"><figcaption></figcaption></figure>

If you're not sure which bot to add, click **I’ll do it later**, then click **+ Select Bot** to choose your bot. After that, click **Save changes** to connect the bot to your page.

<figure><img src="/files/WX6vOYjRIPACtZ7gKh22" alt=""><figcaption></figcaption></figure>

**Step 6:** Go to your Facebook page and give your chatbot a try!

<figure><img src="/files/N1hOFNE0Xkj0s4mDQwJU" alt="" width="308"><figcaption></figcaption></figure>

## Video Guide

{% embed url="<https://www.youtube.com/watch?index=6&list=PLDjYzJq8XiPUySns0_nSDmgolst-R3Q5t&pp=gAQBiAQB&v=TXYTyvs_RO4>" %}

## Quick Tips

* **Each Facebook page** can only be connected to **one bot at a time**.

## Troubleshooting

* **Problem:** Cannot add the bot to a Facebook page.

  **Solution:** Make sure the page is not already connected to another bot. Remove it from the other bot first.
* **Problem:** Trying to connect the bot to a personal Facebook account.

  **Solution:** CX Genie only works with Facebook Pages, not personal accounts. Make sure you are connecting to a Page.

**Need help?** Join our [Discord community](https://discord.gg/SsYEF8PW65) or email us at <hello@cxgenie.ai>.


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