# Facebook

## Steps to Use

**Step 1:** In the **Bots** section, go to the **Platform Integration** tab. Then click the **Facebook** button.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FfvArlPUT4J9w8Nywhkh8%2Fimage.png?alt=media&#x26;token=5b825a30-8a5a-410f-aa3d-b5fe354ebe9b" alt=""><figcaption></figcaption></figure>

**Step 2:** Inside, click the **+ Add page** button.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FEyTCs8yQ42LiiALt4Ggz%2F90e474af-bf83-45d8-a87b-9ba9292c7c29.png?alt=media&#x26;token=b9a1afc5-2be7-4a47-9638-561eb443dc4b" alt=""><figcaption></figcaption></figure>

**Step 3:** Log in to your Facebook account.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FZ2qwXkgo2aJHnMLG6I17%2F2e097b0f-05fa-4aa2-99cd-9e64eef06aa9.png?alt=media&#x26;token=3afca0eb-f828-4a2e-979c-9d85955c20b2" alt="" width="563"><figcaption></figcaption></figure>

**Step 4:** Give CX Genie permission to access the page where you want to add the bot and click the **Save** button.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2F38hNWCnONEkp0THN9hew%2F27ac5fc5-4bae-4f69-b5e9-9b6f1526cc37.png?alt=media&#x26;token=d30013b9-b4a0-4697-a29d-5668a67b24c1" alt="" width="533"><figcaption></figcaption></figure>

**Step 5:** Select the bot you want to use for the Facebook page and click **Submit**.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FOv06hhVvYRvEYF9UwsCR%2Fimage%201.png?alt=media&#x26;token=53a2e4e2-278a-40ef-99c3-a68a439ffeca" alt="" width="431"><figcaption></figcaption></figure>

If you're not sure which bot to add, click **I’ll do it later**, then click **+ Select Bot** to choose your bot. After that, click **Save changes** to connect the bot to your page.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2F1Qrh2lzw1QVhmvK7ZTKE%2F3169cf2d-4e05-46c5-90a8-4c321262f5e8.png?alt=media&#x26;token=82480a08-0352-4d74-a987-71121a594635" alt=""><figcaption></figcaption></figure>

**Step 6:** Go to your Facebook page and give your chatbot a try!

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FqytjgiHrV6rct2O1XQUK%2F4f8c3753-ccba-41cd-9049-88ddebe30712.png?alt=media&#x26;token=27bb84b7-d49a-4bb1-b272-f982f83a0e9d" alt="" width="308"><figcaption></figcaption></figure>

## Video Guide

{% embed url="<https://www.youtube.com/watch?index=6&list=PLDjYzJq8XiPUySns0_nSDmgolst-R3Q5t&pp=gAQBiAQB&v=TXYTyvs_RO4>" %}

## Quick Tips

* **Each Facebook page** can only be connected to **one bot at a time**.

## Troubleshooting

* **Problem:** Cannot add the bot to a Facebook page.

  **Solution:** Make sure the page is not already connected to another bot. Remove it from the other bot first.
* **Problem:** Trying to connect the bot to a personal Facebook account.

  **Solution:** CX Genie only works with Facebook Pages, not personal accounts. Make sure you are connecting to a Page.

**Need help?** Join our [Discord community](https://discord.gg/SsYEF8PW65) or email us at <hello@cxgenie.ai>.