> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/marketplace/ticket-support.md).

# Ticket Support

### Ticket Support  (Add-on)

<figure><img src="/files/fGKkONB3Cn6ZiwOZ1SjB" alt=""><figcaption></figcaption></figure>

The **Ticket Support** add-on helps you manage customer inquiries in an organized way. All messages are converted into tickets, which can be assigned, tracked by status (open, in-progress, solved), and closed once resolved. This ensures no message is missed, while agents and managers can monitor performance through reports and analytics.