# Ticket Support

### Ticket Support  (Add-on)

<figure><img src="/files/fGKkONB3Cn6ZiwOZ1SjB" alt=""><figcaption></figcaption></figure>

The **Ticket Support** add-on helps you manage customer inquiries in an organized way. All messages are converted into tickets, which can be assigned, tracked by status (open, in-progress, solved), and closed once resolved. This ensures no message is missed, while agents and managers can monitor performance through reports and analytics.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documents.cxgenie.ai/marketplace/ticket-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.