> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/marketplace/ticket-support.md).

# Ticket Support

### Ticket Support  (Add-on)

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FbqSNg8xL2laxlecSQHVm%2Fimage.png?alt=media&amp;token=ac6e6cde-dba8-4647-a186-a88a14bf3332" alt=""><figcaption></figcaption></figure>

The **Ticket Support** add-on helps you manage customer inquiries in an organized way. All messages are converted into tickets, which can be assigned, tracked by status (open, in-progress, solved), and closed once resolved. This ensures no message is missed, while agents and managers can monitor performance through reports and analytics.