Domain

The Domain Settings feature in CX Genie allows you to personalize the chatbot’s web link and chat widget by connecting them to your own custom domain. This ensures that customers interact with your bo

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Chat Web

The Chat Web option lets you set up a custom domain for your chatbot’s standalone web page.

Steps to Configure:

1. Go to Bots → Domain → Chat Web.

2. Copy the provided chatbot link (default https://chat.cxgenie.ai?...).

3. Enter your Custom Domain (e.g., chat.example.com).

4. Update your DNS settings:

   • Access your DNS provider’s panel.

   • Create a CNAME record:

     • Name: example

     • Target: chat.cxgenie.ai

   • Example: chat.example.com → chat.cxgenie.ai

5. If your DNS panel has proxy enabled, disable it and set to DNS only until verification is complete.

6. Save changes and wait 30 minutes to 24 hours for propagation.

7. (Optional) Customize appearance:

   • Upload a favicon (.png, 48x48px recommended).

   • Add Meta Title and Meta Description to improve branding and SEO.

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Chat Widget

The Chat Widget option allows embedding the chatbot on your website with a custom domain.

Steps to Configure:

1. Go to Bots → Domain → Chat Widget.

2. Copy the script snippet provided (e.g., <script src="https://widget.cxgenie.ai/widget.js" ...>).

3. Enter your Custom Domain (e.g., chat-widget.example.com).

4. Update your DNS settings:

   • Create a CNAME record:

     • Name: example

     • Target: widget.cxgenie.ai

   • Example: chat-widget.example.com → widget.cxgenie.ai

5. Disable proxy (set to DNS only) until verification is complete.

6. Save changes and allow 30 minutes to 24 hours for changes to apply.

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Notes & Tips

• Ensure your domain is active and properly managed in your DNS provider.

• Avoid using proxy (e.g., Cloudflare orange cloud) until setup is completed.

• Use branded subdomains (chat.brand.com / support.brand.com) for a professional experience.

• Favicon & Meta title customization is recommended for better UX.