Bot General Information

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Overview

The General Information tab defines the basic identity and appearance of your bot. Here, you can set its name, add a business name, choose an avatar, customize the chat theme color, configure the reply language, and control whether the watermark is shown on the chat widget.

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Figure 1. General Information

Steps to Use

1. Set Bot Name

• Enter a clear and memorable name in the Name field. This name will be visible to users during conversations.

2. Add Business Name (Optional)

• Provide a business or brand name to associate with the bot.

3. Choose Avatar

• Upload or select an avatar image. The avatar appears next to the bot’s replies, helping users identify the bot.

4. Pick Theme Color

• Select a color or enter a hex code for the chat widget’s theme.

  • A contrast ratio indicator ensures the text remains readable with your chosen color.

5. Select Reply Language

• Choose the default reply language for the bot.

  • To enable auto-detection, click the x next to the selected language.

6. Toggle Watermark Display

• Turn the watermark on/off to control whether “Powered by CX Genie” appears in the widget.

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Example / Use Case

A bakery creates a bot named “Bánh mì Floppicanna”, uploads a bread-themed avatar, and sets the widget color to #364DE7. They initially configure the reply language as Vietnamese but later clear it to enable automatic language detection. Finally, they decide to keep the watermark visible for branding transparency.

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Notes

• Bot name limit: 50 characters.

• Ensure chosen theme color passes the contrast ratio check for readability.

• Clearing reply language enables auto-detect mode.

• Watermark toggle controls whether branding appears on the chat widget.