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Bot General Information
Overview
The General Information tab defines the basic identity and appearance of your bot. Here, you can set its name, add a business name, choose an avatar, customize the chat theme color, configure the reply language, and control whether the watermark is shown on the chat widget.
Figure 1. General Information
Steps to Use
1. Set Bot Name
Enter a clear and memorable name in the Name field. This name will be visible to users during conversations.
2. Add Business Name (Optional)
Provide a business or brand name to associate with the bot.
3. Choose Avatar
Upload or select an avatar image. The avatar appears next to the bot’s replies, helping users identify the bot.
4. Pick Theme Color
Select a color or enter a hex code for the chat widget’s theme.
A contrast ratio indicator ensures the text remains readable with your chosen color.
5. Select Reply Language
Choose the default reply language for the bot.
To enable auto-detection, click the x next to the selected language.
6. Toggle Watermark Display
Turn the watermark on/off to control whether “Powered by CX Genie” appears in the widget.
Example / Use Case
A bakery creates a bot named “Bánh mì Floppicanna”, uploads a bread-themed avatar, and sets the widget color to #364DE7. They initially configure the reply language as Vietnamese but later clear it to enable automatic language detection. Finally, they decide to keep the watermark visible for branding transparency.
Notes
Bot name limit: 50 characters.
Ensure chosen theme color passes the contrast ratio check for readability.
Clearing reply language enables auto-detect mode.
Watermark toggle controls whether branding appears on the chat widget.
