Training Your Bot

This section helps you train your bot to answer customer questions by providing it with different types of information, such as FAQs, knowledge articles, or imported documents.

Steps to Use

1. Open Training Data

• From the Bots section, select your bot.

• In the left-side navigation, click Training Data under the Data group.

2. Choose a Training Method

CX Genie supports multiple data sources:

• FAQs: Import question–answer pairs.

• Articles: Add structured knowledge articles.

• Documents: Upload files (PDF, Word, etc.).

• URLs: Crawl public web pages for content.

• Database: Connect structured data sources.

Start with FAQs & Articles (Recommended for beginners)

• FAQs (Frequently Asked Questions)are best for short, common questions.

• Articles work well for detailed guides or policies.

3. Save & Sync

• After uploading, click Save changes.

• The bot will automatically start learning from the added sources.

Quick tips

• Begin with FAQs and short articles for faster setup.

• Keep answers concise and user-friendly (avoid long paragraphs).

• Use consistent formatting (e.g., product names, dates).

• Update Training Data regularly as new promotions, features, or FAQs are introduced.

Need help? Join our Discord community or email us at [email protected].