Lark

This guide explains how to connect your already-created Lark Custom App to CX Genie.

1. Before You Start

Before connecting Lark to CX Genie, make sure you have completed all required setup steps inside the Lark Developer Console:

You can view the detailed setup guide for these Lark configurations here.

Once all the above are ready, you can proceed to connect Lark to CX Genie in the next section.

A connection window will appear.

Fill in:

Click Next to continue.

You will be redirected to a Lark authorization screen.

Click Authorize to grant the app required access, including:

After granting access, Lark will redirect you back to CX Genie automatically.

If the connection is successful, CX Genie will display a confirmation popup:

Status: Connected

You will see the following options:

Disconnect – remove the Lark integration
Reconnect – refresh or reauthorize the connection
Setup training data – begin syncing documents or bases for RAG Knowledge Base

This means the Lark workspace is now officially linked to your CX Genie bot.

Click Setup training data to connect Lark Bases or relevant documents to the CX Genie Knowledge Base (for RAG / Q&A Bot).

Send a message from Lark (chat or base activity depending on your setup). Confirm that:

After integration, you may enhance your workflows by configuring:

Last updated 15 days ago