# Knowledge base

- [How AI handles incoming messages.](/getting-started/knowledge-base/how-ai-handles-incoming-messages..md): This article will let you understand how CX Genie handles incoming messages.
- [Bot Learns from Conversations](/getting-started/knowledge-base/bot-learns-from-conversations.md): Your bot can continuously improve by learning from real conversations with users.
- [What to Do When the Bot Doesn’t Know the Answer](/getting-started/knowledge-base/what-to-do-when-the-bot-doesnt-know-the-answer.md)
- [CX Genie Default Settings](/getting-started/knowledge-base/what-to-do-when-the-bot-doesnt-know-the-answer/cx-genie-default-settings.md): This feature lets you use CX Genie’s quick preset settings when the bot doesn't know the answer to a question.
- [Using Workflow](/getting-started/knowledge-base/what-to-do-when-the-bot-doesnt-know-the-answer/using-workflow.md): This feature lets you create automatic action flows to handle when the bot doesn't know the answer to a question.
- [Let Customers Book Appointments with CX Genie](/getting-started/knowledge-base/let-customers-book-appointments-with-cx-genie.md): This section helps you build a form that customers can fill out to book appointments with CX Genie chatbots.
- [Escalate to a Human Agent](/getting-started/knowledge-base/escalate-to-a-human-agent.md): When your chatbot cannot answer the question. Then make it notify live agent (if online) or collect the contact from client (if offline).