CX Genie
⌘Ctrlk
CX Genie
    • Welcome & Introduction
    • 🤖General Features
    • Knowledge base
      • How AI handles incoming messages.
      • Bot Learns from Conversations
      • What to Do When the Bot Doesn’t Know the Answer
      • Let Customers Book Appointments with CX Genie
      • Escalate to a Human Agent
    • SAAS Template
    • Agency Template
    • F&B Template
    • E-commerce Template
    • From Scratch
    • Create a Bot
    • Training Your Bot
    • Bot’s Knowledge
    • Support Center
    • Workflow
    • Bot settings
    • Launch bot
    • Connect the Bot to Your Business
    • Platform Integration
    • Prompt and Models
    • Webhook
    • Domain
    • Collect Your Customer Information
    • Live Chat Interface
    • AI Actions
    • Contacts
    • Chat settings
    • Categories
    • Tags
    • Ticket List
    • Create Ticket(s)
    • Ticket Settings
    • Form Builder
    • Ticket Support
    • Product Data Sync-up
    • White Label
    • Help Desk
    • Custom Authentication
    • Mailbox
    • General
    • Roles & permissions
    • Notifications
    • White Label (Add-on)
    • Activity logs
    • Subscription
    • Referal of CX Genie
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For the complete documentation index, see llms.txt. This page is also available as Markdown.
  1. Getting Started

Knowledge base

How AI handles incoming messages.Bot Learns from ConversationsWhat to Do When the Bot Doesn’t Know the AnswerLet Customers Book Appointments with CX GenieEscalate to a Human Agent
PreviousGeneral FeaturesNextHow AI handles incoming messages.