CX Genie
CtrlK
  • Getting Started
    • Welcome & Introduction
    • 🤖General Features
    • Knowledge base
      • How AI handles incoming messages.
      • Bot Learns from Conversations
      • What to Do When the Bot Doesn’t Know the Answer
        • CX Genie Default Settings
        • Using Workflow
      • Let Customers Book Appointments with CX Genie
      • Escalate to a Human Agent
  • Chat bot templates
    • SAAS Template
    • Agency Template
    • F&B Template
    • E-commerce Template
    • From Scratch
  • Bots
    • Create a Bot
      • Bot Overview & Creation
      • Bot General Information
      • Bot Configuration Interface
    • Training Your Bot
      • FAQs (Frequently Asked Questions)
      • Articles
      • Documents
      • URLs
      • Connect with Database
      • Connect E-commerce Store
    • Bot’s Knowledge
      • Review the Bot’s Knowledge
      • Bot learns from Conversations
    • Support Center
    • Workflow
      • Trigger Workflow Condition
      • Workflow Components
      • Module Explaination
        • Dynamic Variables Explaination
    • Bot settings
    • Launch bot
  • Integrations & Connections
    • Connect the Bot to Your Business
      • Website
      • Facebook
      • WhatsApp
    • Platform Integration
      • WordPress
      • Shopify
      • Big Commerce
      • Magneto
      • Discord
      • Slack
      • Telegram
      • Facebook
        • Connect with previous chat history for the bot to learn
      • Instagram
      • Zalo
      • WhatsApp
      • Lark
    • Prompt and Models
    • Webhook
    • Domain
    • Collect Your Customer Information
  • Live Chat & Support
    • Live Chat Interface
      • Conversation History
      • Message Input
      • Conversation Control Bar
    • AI Actions
    • Contacts
    • Chat settings
  • Categories & Tags
    • Categories
    • Tags
  • Ticket System (Add-on)
    • Ticket List
    • Create Ticket(s)
      • Merge Ticket
      • Edit / Update the Ticket
    • Ticket Settings
  • Marketplace
    • Form Builder
    • Ticket Support
    • Product Data Sync-up
      • E-commerce Store
      • Product Data
    • White Label
    • Help Desk
    • Custom Authentication
    • Mailbox
  • Settings
    • General
    • Roles & permissions
    • Notifications
    • White Label (Add-on)
    • Activity logs
    • Subscription
  • Referal
    • Referal of CX Genie
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  1. Getting Started

Knowledge base

How AI handles incoming messages.Bot Learns from ConversationsWhat to Do When the Bot Doesn’t Know the AnswerLet Customers Book Appointments with CX GenieEscalate to a Human Agent
PreviousGeneral FeaturesNextHow AI handles incoming messages.