> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/getting-started/knowledge-base/what-to-do-when-the-bot-doesnt-know-the-answer/cx-genie-default-settings.md).

# CX Genie Default Settings

## Steps to Use

**Step 1:** In the **Bots** section, go to the **Settings** tab. Scroll down to the **Automation** section and enable the **Auto reply** option.

<figure><img src="/files/mCveGgQ2xwGbZ4kwNMZZ" alt=""><figcaption></figcaption></figure>

**Step 2:** Under **Action on unknown question**, choose one of the following options:

* **Input your answer:** The bot will always reply with the message you write in the input field.
* **AI-generated answer:** The bot will try to answer based on its AI-trained knowledge.
* **No reply:** The bot will stay silent and not respond.

<figure><img src="/files/FJaruYxMCSBjoIaxBJxh" alt="" width="563"><figcaption></figcaption></figure>

**Step 3:** Click **Save changes** at the top right corner to apply your settings. Go to your chatbot and test it out.

<figure><img src="/files/UKauC7w2fGjX7C0n4YBO" alt="" width="371"><figcaption></figcaption></figure>

## Video Guide

{% embed url="<https://www.youtube.com/watch?v=vqRKq1c7LBg>" %}

## Quick Tips

* Use the **“Input your answer”** option if you want **full control** over what the bot says.
* **“AI-generated answer”** is useful if you want the bot to try **answering flexibly using its trained knowledge**.

## Troubleshooting

* **Problem:** The bot doesn’t respond to unknown questions.

  **Solution:** Check if the **Auto reply** option is enabled and make sure an action is selected for unknown questions.

**Need help?** Join our [Discord community](https://discord.gg/SsYEF8PW65) or email us at <hello@cxgenie.ai>.