CX Genie Default Settings

This feature lets you use CX Genie’s quick preset settings when the bot doesn't know the answer to a question.

Steps to Use

Step 1: In the Bots section, go to the Settings tab. Scroll down to the Automation section and enable the Auto reply option.

Step 2: Under Action on unknown question, choose one of the following options:

• Input your answer: The bot will always reply with the message you write in the input field.

• AI-generated answer: The bot will try to answer based on its AI-trained knowledge.

• No reply: The bot will stay silent and not respond.

Step 3: Click Save changes at the top right corner to apply your settings. Go to your chatbot and test it out.

Video Guide

Quick Tips

• Use the “Input your answer” option if you want full control over what the bot says.

• “AI-generated answer” is useful if you want the bot to try answering flexibly using its trained knowledge.

Troubleshooting

• Problem: The bot doesn’t respond to unknown questions.

  Solution: Check if the Auto reply option is enabled and make sure an action is selected for unknown questions.

Need help? Join our Discord community or email us at [email protected].