# CX Genie Default Settings

## Steps to Use

**Step 1:** In the **Bots** section, go to the **Settings** tab. Scroll down to the **Automation** section and enable the **Auto reply** option.

<figure><img src="/files/mCveGgQ2xwGbZ4kwNMZZ" alt=""><figcaption></figcaption></figure>

**Step 2:** Under **Action on unknown question**, choose one of the following options:

* **Input your answer:** The bot will always reply with the message you write in the input field.
* **AI-generated answer:** The bot will try to answer based on its AI-trained knowledge.
* **No reply:** The bot will stay silent and not respond.

<figure><img src="/files/FJaruYxMCSBjoIaxBJxh" alt="" width="563"><figcaption></figcaption></figure>

**Step 3:** Click **Save changes** at the top right corner to apply your settings. Go to your chatbot and test it out.

<figure><img src="/files/UKauC7w2fGjX7C0n4YBO" alt="" width="371"><figcaption></figcaption></figure>

## Video Guide

{% embed url="<https://www.youtube.com/watch?v=vqRKq1c7LBg>" %}

## Quick Tips

* Use the **“Input your answer”** option if you want **full control** over what the bot says.
* **“AI-generated answer”** is useful if you want the bot to try **answering flexibly using its trained knowledge**.

## Troubleshooting

* **Problem:** The bot doesn’t respond to unknown questions.

  **Solution:** Check if the **Auto reply** option is enabled and make sure an action is selected for unknown questions.

**Need help?** Join our [Discord community](https://discord.gg/SsYEF8PW65) or email us at <hello@cxgenie.ai>.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documents.cxgenie.ai/getting-started/knowledge-base/what-to-do-when-the-bot-doesnt-know-the-answer/cx-genie-default-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.