# Notifications

### 1. How to Access

1. Go to **Settings** in the left navigation menu.
2. Select **Notifications**.
3. Choose either the **Emails** or **Push notifications** tab.

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### 2. Email Notifications

<figure><img src="/files/RopMGl8FrA8K0Xf4EOSt" alt=""><figcaption><p>Activate by toggling the button for each notfication.</p></figcaption></figure>

Manage automated email alerts for key Help Desk and Ticket events, such as:

* When a customer starts or reopens a conversation.
* When a conversation or ticket is assigned to an agent or team.
* When an agent or customer replies, or when the status changes.

You can enable or disable each event using the toggle switch beside it.

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### 3. Push Notifications

<figure><img src="/files/r7MEPyQDiZJ7F9QL0eDr" alt=""><figcaption><p>Activate by toggling the button for each notfication.</p></figcaption></figure>

Configure in-app alerts that appear directly inside CX Genie for real-time updates.\
Available for major events like:

* New conversations or messages.
* Ticket creation, assignment, or status updates.
* Chat assignments and responses.

Enable **sound notification** to play an alert tone when new notifications arrive.


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