Notifications

The Notifications page allows you to manage when and how the workspace receives alerts about chat and ticket activities. You can configure both Email and Push notifications to keep your team informed

1. How to Access

1. Go to Settings in the left navigation menu.

2. Select Notifications.

3. Choose either the Emails or Push notifications tab.

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2. Email Notifications

Activate by toggling the button for each notfication.

Manage automated email alerts for key Help Desk and Ticket events, such as:

• When a customer starts or reopens a conversation.

• When a conversation or ticket is assigned to an agent or team.

• When an agent or customer replies, or when the status changes.

You can enable or disable each event using the toggle switch beside it.

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3. Push Notifications

Activate by toggling the button for each notfication.

Configure in-app alerts that appear directly inside CX Genie for real-time updates. Available for major events like:

• New conversations or messages.

• Ticket creation, assignment, or status updates.

• Chat assignments and responses.

Enable sound notification to play an alert tone when new notifications arrive.