> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/chat-bot-templates/e-commerce-template.md).

# E-commerce Template

This template will help you to complete your chatbot more easily without struggling.

By clicking on the "Create bot" button, there is a tab pop up, from here, you can choose whether the templates we created for you: E-commerce.

## 1. Basic FAQs

1. What is your address and contact information?

* You can use your address where your shop is located.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FHrpdt5AbAxPAr4wKwq8Y%2Fimage.png?alt=media&amp;token=d53e88d3-7885-4be4-9ffd-7a39323bba93" alt=""><figcaption></figcaption></figure>

2. Is your shop running any promotions?

* This field can import as deals, combos, and promotions (eg: buy 1 get 1, buy the combo with discount price, etc.)

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FK0esyHFowBWbrHlyqXIn%2Fimage.png?alt=media&amp;token=3af6b5de-beb8-4a5a-b96c-4a4f3955bbbe" alt=""><figcaption></figcaption></figure>

3. What are the shipping costs?

* In this field, you can import shipping costs, so we recommend you separate between internal countries and worldwide. Especially, when you have customers from various e-commerce platforms.&#x20;

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FwQSVGPZP7P9cW6yjIVxY%2Fimage.png?alt=media&amp;token=52c470dc-82ac-4d78-b3e7-2cb57061cf19" alt=""><figcaption></figcaption></figure>

4. How to buy your product? How to order?

* In this section, you can freely attach links to your shop from various e-commerce platforms for customers can access more conveniently. &#x20;

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FQBgLMP5hyH5L2kbH1rKm%2Fimage.png?alt=media&amp;token=561a0ee9-3f56-4287-bd61-ec2397a877aa" alt=""><figcaption></figcaption></figure>

* Click the button "Continue" <img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FgQgf8YGQo5DyVuLnywx2%2Fimage.png?alt=media&amp;token=a8fd2434-5758-4ac8-afa8-590e464af039" alt="" data-size="line"> to jump to step 2.

## 2. About your shop and your product.

1. General introduction about your shop (what's special about your shop?)

* In this field, you can use the banner of your shop and a short description of your shop.&#x20;

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FLhAVxDexuHdpd0u55Y3X%2Fimage.png?alt=media&amp;token=94463053-5067-4ba3-bfb5-fb8a0a359d7f" alt=""><figcaption></figcaption></figure>

2. What is your best seller? How much is it? Any detailed information about it? How to use it?

* In this section, you can write down your best-seller, high-purchase rate, or even details about your product. You can either show an instruction about your items.&#x20;

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FG0fuPeG4LryhuAC7FocD%2Fimage.png?alt=media&amp;token=6f79111d-2820-46a9-80d0-99a139252d24" alt=""><figcaption></figcaption></figure>

## 3. More information

* All these sections can be inputted optionally, some of them may not be available with your shop.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FVZUi1vGe0miXefqRUzOh%2Fimage.png?alt=media&amp;token=243215a2-5e1c-43db-bb78-bfe699b9a020" alt=""><figcaption></figcaption></figure>

## Note

* Click on the button "Create new bot" to complete. This template will be only a basic for beginners to use the chatbot.
* For more advanced features, please refer to the chapter BOTS in this document ([here](/bots/create-a-bot.md)).
* After creating the chatbot, you can re-check the data of your chatbot to edit or modify some contents/features suitable for your business in [Training Data](/bots/training-data.md)or [Bot's Knowledge](/bots/bots-knowledge-1.md).