# E-commerce Template

By clicking on the "Create bot" button, there is a tab pop up, from here, you can choose whether the templates we created for you: E-commerce.

## 1. Basic FAQs

1. What is your address and contact information?

* You can use your address where your shop is located.

<figure><img src="/files/bDUjiOpiYXtQdPIKDMwu" alt=""><figcaption></figcaption></figure>

2. Is your shop running any promotions?

* This field can import as deals, combos, and promotions (eg: buy 1 get 1, buy the combo with discount price, etc.)

<figure><img src="/files/Gh8h0EYUgK1KQDO8ZMv1" alt=""><figcaption></figcaption></figure>

3. What are the shipping costs?

* In this field, you can import shipping costs, so we recommend you separate between internal countries and worldwide. Especially, when you have customers from various e-commerce platforms.&#x20;

<figure><img src="/files/G07v7ufXa4QhB26hJSaI" alt=""><figcaption></figcaption></figure>

4. How to buy your product? How to order?

* In this section, you can freely attach links to your shop from various e-commerce platforms for customers can access more conveniently. &#x20;

<figure><img src="/files/Jooz3l2M9gv2CoZ4etqM" alt=""><figcaption></figcaption></figure>

* Click the button "Continue" <img src="/files/RBMrFpqabb5mYpMPeqOR" alt="" data-size="line"> to jump to step 2.

## 2. About your shop and your product.

1. General introduction about your shop (what's special about your shop?)

* In this field, you can use the banner of your shop and a short description of your shop.&#x20;

<figure><img src="/files/QsBJVqh8hLuXDWIArxY9" alt=""><figcaption></figcaption></figure>

2. What is your best seller? How much is it? Any detailed information about it? How to use it?

* In this section, you can write down your best-seller, high-purchase rate, or even details about your product. You can either show an instruction about your items.&#x20;

<figure><img src="/files/CvoimMu0BfDn1VWpJvMp" alt=""><figcaption></figcaption></figure>

## 3. More information

* All these sections can be inputted optionally, some of them may not be available with your shop.

<figure><img src="/files/YqkMlIumv0KxacvNXeYw" alt=""><figcaption></figcaption></figure>

## Note

* Click on the button "Create new bot" to complete. This template will be only a basic for beginners to use the chatbot.
* For more advanced features, please refer to the chapter BOTS in this document ([here](/bots/create-a-bot.md)).
* After creating the chatbot, you can re-check the data of your chatbot to edit or modify some contents/features suitable for your business in [Training Data](/bots/training-data.md)or [Bot's Knowledge](/bots/bots-knowledge-1.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documents.cxgenie.ai/chat-bot-templates/e-commerce-template.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.