# Edit / Update the Ticket

To access this feature, you can find the icon <img src="/files/9DuHzMCkjfja5dU6D9oC" alt="" data-size="line"> in the Action column. When clicking it, Ticket Detail tab appears.&#x20;

<figure><img src="/files/2uPbBqZ0kv7fNKbJIg1O" alt=""><figcaption></figcaption></figure>

## 1. Chatting area

* This will show the whole conversation between you and the customer. You can freely use the Tool of the Conversation ([Format tool](/live-chat-and-support/conversation-tools/tools.md), [Auto-reply](https://documents.cxgenie.ai/ticket-system-add-on/create-ticket-s/pages/WCNktiNDcYRUevDj00LO#id-1.-auto-reply), [Search](https://documents.cxgenie.ai/ticket-system-add-on/create-ticket-s/pages/WCNktiNDcYRUevDj00LO#id-2.-search)).

## 2. Information

* This area will include the information on your ticket:

1. **Name**: write down the issue/problem or anything that needs to be solved.
2. **ID:** can be found by searching in the ticket list.
3. **Category**: classify the ticket based on the list created before.
4. **Priority**: 3 levels can be selected: high, medium, low.
5. **Assignee**: choose a member to solve the ticket
6. **Status**: 4 options can be selected: open, closed, in progress, solved.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documents.cxgenie.ai/ticket-system-add-on/create-ticket-s/edit-update-the-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.