> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/ticket-system-add-on/create-ticket-s/edit-update-the-ticket.md).

# Edit / Update the Ticket

To access this feature, you can find the icon <img src="/files/9DuHzMCkjfja5dU6D9oC" alt="" data-size="line"> in the Action column. When clicking it, Ticket Detail tab appears.&#x20;

<figure><img src="/files/2uPbBqZ0kv7fNKbJIg1O" alt=""><figcaption></figcaption></figure>

## 1. Chatting area

* This will show the whole conversation between you and the customer. You can freely use the Tool of the Conversation ([Format tool](/live-chat-and-support/conversation-tools/tools.md), [Auto-reply](https://documents.cxgenie.ai/ticket-system-add-on/create-ticket-s/pages/WCNktiNDcYRUevDj00LO#id-1.-auto-reply), [Search](https://documents.cxgenie.ai/ticket-system-add-on/create-ticket-s/pages/WCNktiNDcYRUevDj00LO#id-2.-search)).

## 2. Information

* This area will include the information on your ticket:

1. **Name**: write down the issue/problem or anything that needs to be solved.
2. **ID:** can be found by searching in the ticket list.
3. **Category**: classify the ticket based on the list created before.
4. **Priority**: 3 levels can be selected: high, medium, low.
5. **Assignee**: choose a member to solve the ticket
6. **Status**: 4 options can be selected: open, closed, in progress, solved.