> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/getting-started/knowledge-base/what-to-do-when-the-bot-doesnt-know-the-answer.md).

# What to Do When the Bot Doesn’t Know the Answer

When the bot receives a question it doesn’t know the answer to, you can set up how it should respond using two available methods:

* [CX Genie Default Settings](/getting-started/knowledge-base/what-to-do-when-the-bot-doesnt-know-the-answer/cx-genie-default-settings.md)
* [Using Workflow](/getting-started/knowledge-base/what-to-do-when-the-bot-doesnt-know-the-answer/using-workflow.md)

## Quick Tips

* Not sure which method to choose? Use **CX Genie Default Settings** for a quick and easy setup. If you want the bot to follow specific steps in certain situations, try using **Workflow**.

**Need help?** Join our [Discord community](https://discord.gg/SsYEF8PW65) or email us at <hello@cxgenie.ai>.