What to Do When the Bot Doesn’t Know the Answer

When the bot receives a question it doesn’t know the answer to, you can set up how it should respond using two available methods:

• CX Genie Default Settings

• Using Workflow

Quick Tips

• Not sure which method to choose? Use CX Genie Default Settings for a quick and easy setup. If you want the bot to follow specific steps in certain situations, try using Workflow.

Need help? Join our Discord community or email us at [email protected].