Review the Bot’s Knowledge

This section helps you review and manage all the knowledge your bot has learned from your training data. The more varied and detailed your knowledge is, the better your bot can respond to users.

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Steps to Use

Method 1: In Training Data

Step 1: In the Bots section, open the Training Data tab.

Step 2: Choose the method you used to train the bot — either FAQs or Articles.

Step 3: Click on the specific FAQ or Article you want to check.

Step 4: Go to the Knowledge Base tab to see what the bot has learned.

Step 5: Click on any piece of knowledge to edit or delete it. Remember to click Save changes when you’re done.

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Method 2: In Bot’s Knowledge

In the Bots section, go to the Bot’s Knowledge tab.

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Structure Overview

1. Search Questions Box: Use this to quickly find specific knowledge entries.

2. Multiple Select Boxes (🔲):

   Use the checkboxes on the left to select and delete multiple knowledge items at once.

3. Knowledge Entries:

   Click on any item to see its:

   • Question

   • Answer

   • Data Source – shows where the information came from (e.g. FAQs, Articles, etc.)

   After making any changes, click Save changes so the bot can relearn the updated information.

1. Status Column:

   This shows whether an item is:

   • Imported – already learned by the bot

   • In Review – not yet learned due to an issue, such as overlapping content with other entries Use the filter icon next to this column to view entries by their status.

     
2. Pen Icon (🖊️):

   Click this to edit a knowledge entry.

3. Bin Icon (🗑️):

   Click this to delete a knowledge entry from the bot’s memory.

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Chat Test with the Bot

Step 1: In the Bots section, open the Launch Bot tab. Then scroll down to the "Or send this link to your customer" section and click the Copy icon next to the link.

Step 2: Open a new tab in your browser and paste the link. Start chatting with your bot to test what it has learned.

Video Guide

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