# Review the Bot’s Knowledge

***

## Steps to Use

### Method 1: In Training Data

**Step 1:** In the **Bots** section, open the **Training Data** tab.

<figure><img src="/files/NUOxCleouEtuTM6qivCB" alt=""><figcaption></figcaption></figure>

**Step 2:** Choose the method you used to train the bot — either **FAQs** or **Articles**.

**Step 3:** Click on the specific FAQ or Article you want to check.

**Step 4:** Go to the **Knowledge Base** tab to see what the bot has learned.

<figure><img src="/files/CRKEymKpK9ivPVWr7LAj" alt="" width="563"><figcaption></figcaption></figure>

**Step 5:** Click on any piece of knowledge to edit or delete it. Remember to click **Save changes** when you’re done.

<figure><img src="/files/ztbQg1N7fM2CHvEp2egs" alt="" width="563"><figcaption></figcaption></figure>

***

### Method 2: In Bot’s Knowledge

In the **Bots** section, go to the **Bot’s Knowledge** tab.

<figure><img src="/files/bNdXSMm7t3gzU3tozWxB" alt=""><figcaption></figcaption></figure>

***

## Structure Overview

1. **Search Questions Box:** Use this to quickly find specific knowledge entries.
2. **Multiple Select Boxes (🔲):**

   Use the checkboxes on the left to select and delete multiple knowledge items at once.
3. **Knowledge Entries:**

   Click on any item to see its:

   * **Question**
   * **Answer**
   * **Data Source** – shows where the information came from (e.g. FAQs, Articles, etc.)

   After making any changes, click **Save changes** so the bot can relearn the updated information.

<figure><img src="/files/PZERzKSdfoNLoCCwtANW" alt="" width="563"><figcaption></figcaption></figure>

1. **Status Column:**

   This shows whether an item is:

   * **Imported** – already learned by the bot
   * **In Review** – not yet learned due to an issue, such as overlapping content with other entries\
     Use the **filter icon** next to this column to view entries by their status.<br>

     <figure><img src="/files/rg934L2XPrBZbed2NNfF" alt="" width="168"><figcaption></figcaption></figure>
2. **Pen Icon (🖊️):**

   Click this to edit a knowledge entry.
3. **Bin Icon (🗑️):**

   Click this to delete a knowledge entry from the bot’s memory.

***

## Chat Test with the Bot

**Step 1:** In the **Bots** section, open the **Launch Bot** tab. Then scroll down to the **"Or send this link to your customer"** section and click the **Copy** icon next to the link.

<figure><img src="/files/aMqk50ntOkcQXjcHzJzS" alt=""><figcaption></figcaption></figure>

**Step 2:** Open a new tab in your browser and paste the link. Start chatting with your bot to test what it has learned.

<figure><img src="/files/TOG7vaaXbnGUNrj2Gp21" alt="" width="563"><figcaption></figcaption></figure>

## Video Guide

{% embed url="<https://www.youtube.com/watch?v=3KAS6lzEzAM>" %}

**Need help?** Join our [Discord community](https://discord.gg/SsYEF8PW65) or email us at <hello@cxgenie.ai>.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documents.cxgenie.ai/bots/bots-knowledge/review-the-bots-knowledge.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
