# White Label (Add-on)

### Domain (\**<mark style="color:red;">You must purchase the domain from your local domain provider to begin using this feature.</mark>*)

Assuming you own the domain your-awesome-website.com and wish to configure example.your-awesome-website.com as a ticket, please follow these steps:

1. Access the DNS Management panel of the "your-awesome-website.com" domain.
2. Establish a CNAME record, directing "example.your-awesome-website.com" to "chat.cxgenie.ai".

   <figure><img src="https://app.cxgenie.ai/images/example_custom_domain_2.png" alt=""><figcaption></figcaption></figure>
3. If your DNS Management panel has proxied settings, temporarily disable it until the verification is complete.

<figure><img src="/files/qD5Fh3M4jLNAtUhylHQl" alt=""><figcaption></figcaption></figure>

4. Input "example.your-awesome-website.com" in the provided input box and save the settings.
5. Allow approximately 30 minutes to 24 hours for the configuration to take effect.&#x20;

* Choose favicon PNG format, suggestion resolution is 48px x 48 px (A favicon is your website logo next to the meta title on your browser tab.)
* Meta title: Your own

<figure><img src="/files/U0J0FglXYGBYHXacWluG" alt=""><figcaption></figcaption></figure>

6. Meta image and Meta Subscription

<figure><img src="/files/QtIYNNeB3AvyeOD3FtLd" alt=""><figcaption></figcaption></figure>

1. Meta Image: PNG format, suggestion resolution is 1200px x 630px
2. Meta Subscription: a paragraph about your business
3. Meta Title: display with bold text - we recommend using the keyword and the name of your business.

\*<mark style="color:red;">Any issue with the SSL Certification, find the support at</mark> <mark style="color:blue;"><hello@cxgenie.ai></mark> <mark style="color:red;">or join to</mark>[ <mark style="color:blue;">Discord community</mark>](https://discord.gg/XvrXtZB8)<mark style="color:blue;">.</mark>


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