To integrate your email account, click the "Connect Mailbox" button. A board will then pop up.
Chooose the platform you want to integrate
After clicking "Connect" to proceed, select the email account you wish to link. Ensure you check the "Select all" box to allow CX Genie to function properly with your mailbox.
Permission Allow Board
After that, a new box will appear.
#### **There will be 3 sections that you need to know**
#### **Inbox Name:**
Specify a name for your mailbox to manage it effectively. Note that this name will not alter any existing content in your mailbox.
#### **Email Synchronization:**
This section manages how your email data is synchronized from your inbox. You can select the synchronization period:
* 1 month
* 6 months
* 1 year
* No history
#### **Access Permissions:**
This section allows you to decide who in the workspace can view your email inbox. You can choose from the following options:
* **Everyone**
* **Only me**
* **Specific member**
After completing the process, you will see the status of your email account. There are three statuses you need to know: Integrated, Action Required, and Processing.
* Integrated: Your email has been successfully integrated.
* Processing: Your email is still being integrated.
* Action Required: Your email needs to be re-integrated.
You can also edit your email box name by clicking the pen icon on the right  in the Action column
**Here is the video that helps you integrate your email account to CX Genie:**
{% embed url="" %}
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# Agent Instructions: Querying This Documentation
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```
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